Deliver engaging new hire and upskilling training sessions using standardized agendas and trainer guides.
Monitor performance metrics, create improvement plans, and serve as a subject matter expert during training initiatives.
Step in to support members via phone, email, and chat to resolve complex travel issues with a professional tone.
Engine is an AI-native platform for intelligent travel, building proprietary technology and supply for modern business travel. Serving over 38,000 customers and nearly 2 million travelers, Engine has been recognized as a Best Workplace for Innovators and Best Place to Work.
Evaluate customer interactions across calls, emails, chats, and tickets against quality standards.
Design and deliver onboarding and continuous training modules, plus actionable coaching feedback.
Identify performance trends and build targeted learning interventions to drive operational excellence.
Learning Network is a growing, innovative, and customer-centric educational services company that brings innovative education to thousands of students. The culture prioritizes service, with a supportive community of people who care about customers and colleagues.
Deliver onboarding and training sessions for new hires using established materials and standards.
Evaluate customer interactions across voice, chat, email, and social channels and provide constructive feedback.
Collaborate with Operations, HR, and L&D teams to support continuous improvement and business needs.
The partner company specializes in customer support and business process outsourcing. They foster a collaborative culture focused on employee development and quality assurance, working with cross-functional teams.
Prepare and deliver high-quality training to new and existing customers using adult learning principles and various instructional tools.
Enhance training effectiveness by evaluating formats, leveraging AI, coaching customer super users, and implementing reinforcement strategies.
Collaborate with Product, Support, and Customer Success teams to share insights and support achievement of KPIs, including process compliance and customer satisfaction.
PointClickCare is a leading health tech company that helps providers deliver exceptional care through the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners. Founded and privately held, it serves over 30,000 provider organizations, reinvests significantly in R&D, and is recognized as a top private cloud company and one of Canada’s Most Admired Corporate Cultures.
Design and develop training programs, onboarding modules, and assessments for internal support teams and vendor partners.
Facilitate training sessions and provide direct coaching and actionable feedback to agents and vendor trainers.
Use QA findings and performance signals to identify training gaps and bring recommendations to management.
Airalo is the world's first eSIM store, helping millions of travelers access affordable mobile data in 200+ countries and regions. They are a team of 400+ people across 60+ countries, building a product used by travelers every day, with a culture of trust, ownership, and freedom.
Deliver onboarding and skills-training programs for customer-facing roles, covering client communication and service standards.
Facilitate training sessions in person and virtually, and build content for Scorpion's tech suite and digital marketing channels.
Administer LMS learning paths, gather feedback, and partner with teams to keep training materials current.
Scorpion is a technology and services company helping local businesses thrive through marketing, SEO, reviews, and customer experience tools. It combines AI support with human expertise and values a winning mindset, genuine care, and teamwork.
Develop and deliver live and digital training for client RN and MD reviewer teams on queue management workflows.
Coordinate client onboarding training and build scalable training toolkits and LMS content.
Collaborate with internal teams to translate workflow changes into effective training materials and iterate based on user feedback.
Cohere Health delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration and cost containment. The company works with over 660,000 providers and handles over 12 million prior authorization requests annually, fostering a culture of empathy, candor, and continuous growth among its team.
Execute the AMER partner enablement program, facilitating learning sessions and guiding partners through onboarding, skill development, and certification.
Manage partner communications, maintain content in the partner portal, and address enablement requests to drive engagement and capability.
Build relationships with cross-functional teams and track partner certification metrics to identify gaps and recommend targeted training.
Smartsheet provides a collaborative work management platform that integrates AI to automate tasks and uncover insights, enabling teams to focus on high-value work. With over 20 years of history, the company is publicly traded and fosters an inclusive culture that encourages innovation and diverse perspectives.
Coach and mentor Customer Success Managers to improve customer satisfaction, retention, and relationship management.
Conduct quality reviews on customer interactions and provide detailed feedback for performance improvement.
Develop and deliver tailored coaching plans, training sessions, and skill refreshers to reinforce best practices.
Wing Assistant provides remote virtual assistants and staffing solutions to businesses worldwide. The company promotes a remote-first culture and supports employees working across diverse time zones.
Assist in launching live online training programs, including application setup and hiring
Collaborate with teams to run operations and analyze program data for insights
Facilitate live classes and support learners with troubleshooting and empathy
Correlation One is a global provider of AI and data workforce development programs, having trained over 500,000 professionals across 11 countries. They work with Fortune 500 enterprises and government agencies to close skills gaps, fostering a collaborative culture where the best ideas win.
Build, deliver and facilitate cohort-based one:many programs for customers, guiding groups through structured learning journeys.
Design new, innovative experiences tying together physical and digital assets to live sessions or Community experiences.
Produce new and leverage existing training materials in accordance with team standards and brand guidelines.
Samsara is a pioneer of the Connected Operations Cloud, helping organizations improve safety, efficiency, and sustainability of physical operations. As a recently public company, they are building a hyper-growth environment with a focus on customer success.
Own the end-to-end learning and development strategy for the franchise network, designing and producing training materials for new tools, processes, and pilots.
Partner with subject matter experts to rapidly develop high-quality training content, managing production timelines and ensuring on-time delivery.
Measure training effectiveness through completion rates, behavioral adoption metrics, and qualitative feedback to drive continuous improvement.
Honor Technology provides technology, tools, and services to empower older adults to live independently. With a global network of over 100,000 Care Pros, the company sets a new standard for aging in place with a people-first culture.
Own the day-to-day logistics of training and onboarding for care teams, including calendar management and coordination of subject matter experts.
Translate training frameworks into session-level design, build reusable templates, and establish metrics to evaluate effectiveness.
Enable new market launches by owning training week execution and ensuring every cohort completes onboarding on schedule.
Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Backed by leading venture firms and led by a pioneer in cancer care, the company is a mission-driven startup scaling across multiple markets.
Lead, coach, and develop a team of Member Service Representatives to deliver exceptional member experiences.
Manage daily operations, including real-time queue management and quality assurance through call audits and calibrations.
Track performance metrics and drive continuous improvement using data from Salesforce, Zendesk, and Talkdesk.
Twin Health empowers people to prevent and reverse chronic metabolic diseases like type 2 diabetes using AI Digital Twin technology. The company is scaling rapidly with over $100 million in funding and has been named one of Newsweek's Top Most Loved Workplaces.