Network Learning and Development Lead

About the Team:

• The Network Innovation Office bridges corporate strategy and network execution, managing new ideas, vendors, and operational changes for the franchise network.
• They partner closely with Franchise Business Consultants, Data, Marketing, Sales, Legal, Engineering, and external vendors to drive fast, tangible results.

About the Role:

• You will own the end-to-end learning lifecycle for everything the NIO deploys to the franchise network, from designing training to measuring its impact.
• This role combines learning design and project management, requiring you to partner with subject matter experts to rapidly develop high-quality training.

Key Responsibilities:

• Partner with SMEs to build training efficiently, managing the production process so content ships on time and at a high standard.
• Develop and produce all training content, including onboarding materials, reference guides, and facilitator guides.
• Manage the LMS and measure training effectiveness through adoption metrics and qualitative feedback.

Qualifications:

• 5+ years in learning and development, instructional design, or training program management.
• Experience with LMS platforms and content authoring tools; bachelor's degree preferred in instructional design or related field.