Own the full client experience with direct audit authority over Client Success Managers.
Run client check-in calls, exit interviews, and design loyalty and referral programs.
Report findings straight to the CEO and act on your own judgment within clear protocols.
Yokly is a company focused on client experience from handover through the life of the account. The company has a small, empowered team with direct access to the CEO, emphasizing autonomy and real authority.
Serve as the first point of contact for customer inquiries across live chat, phone, email, and social media.
Resolve customer issues with empathy, clarity, and efficiency, escalating technical issues when appropriate.
Process orders, cancellations, returns, and manage shipping claims and delivery-related escalations.
Aviron transforms fitness through innovative game-based workout equipment, pioneering the future of fitness entertainment. Backed by Y-Combinator with $23.5M in funding, we are a growing, flat organization with friendly people that values merit and provides ample support.
Serve as a primary point of contact for assigned clients and manage day-to-day communication.
Build and maintain positive, professional relationships with clients.
Understand client needs and help identify appropriate CareerSwift solutions.
CareerSwift is a technology company focused on making the job search process simpler, faster, and more effective. They are a growing team with a collaborative and supportive culture.
Consulting customers on all questions related to our websites
Resolving customer issues with the goal of retention and promoting our websites
Maintaining a high level of service quality with timely and effective responses
Social Discovery Group is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users, focusing on solving loneliness and disconnection through virtual intimacy. Our international team of 1200 professionals works remotely worldwide, and we achieved Great Place to Work US Certification in 2024, emphasizing trust, pride, and camaraderie.
Conduct virtual meetings with clients via web conferencing to understand their needs and present solutions.
Build strong, long-term client relationships through ongoing follow-ups and exceptional service.
Maintain accurate client records, schedule appointments, and complete other administrative tasks.
Global Elite Empire Consultants is a technology-driven organization that helps clients through virtual consultations. The company fosters a supportive team environment focused on success and offers opportunities for growth.
Onboard new customers and guide them through the product to drive early adoption and success.
Manage ongoing customer relationships across email, phone, and chat, resolving issues and coordinating internally.
Track customer health metrics, identify upsell opportunities, and maintain CRM records to surface insights.
The company is an early-stage AI recruiting platform that helps hiring teams manage and optimize their recruiting processes. It is a small, customer-focused startup that values long-term partnerships and proactive customer success.
Foster long-term customer relationships and drive strategic success initiatives.
Conduct business reviews, resolve escalated issues, and collaborate cross-functionally.
Identify upsell and expansion opportunities to maximize revenue growth and retention.
Certn changes how trust works with The World's Easiest Background Check. They've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and are a remote-first company with a high-performance edge and a no-jerk policy.
Build relationships with targeted clients and strategically consult to strengthen retention and recurring revenue.
Educate clients on new products, features, and industry knowledge to maximize their Subsplash investment.
Develop innovative solutions tailored to client needs and help them succeed in platform utilization.
Subsplash is an engagement platform for churches, Christian ministries, non-profits, and businesses, serving 14,000+ clients. The company is a team of 290+ mission-driven people committed to humility, innovation, and excellence.
Build and maintain strong, long-lasting client relationships.
Ensure timely and successful delivery of solutions according to client needs and objectives.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
INFUSE is a demand generation company providing solutions to B2B organizations. With a global team across more than 60 countries, the company has been recognized on the Inc. 5000 list and received over 60 industry awards, including Inc. Best Workplaces.
Make outbound calls, leave voicemails, and follow up with prospective clients to qualify business owners.
Schedule appointments with qualified prospects and maintain long-term relationships through consistent follow-up.
Use Salesforce and omnichannel lead-generation systems to manage prospect engagement and escalate opportunities.
Wing is a company that helps businesses build world-class teams and automate operations. They foster an inclusive culture and provide upskilling opportunities for employees.
Manage a portfolio of gym owner clients as the primary point of contact across Slack, Zoom, phone, and email.
Run weekly coaching calls to identify bottlenecks, review KPIs, and hold clients accountable to their goals.
Collaborate with marketing, sales, and leadership to improve client retention, results, and referrals.
SanterMedia is a digital marketing and coaching agency helping gym owners grow revenue, profit, and impact through performance-driven advertising, sales systems, automation, and business coaching. They are a remote team focused on high standards, accountability, coaching, and transforming 1,000,000 lives through fitness.
Develop new B2B customers across assigned European and Philippine markets.
Manage the full sales cycle from prospect research to order conversion.
Use outbound prospecting via cold calls, emails, LinkedIn, and maintain CRM records.
A-ACM is a company operating in the nutraceuticals, dietary supplements, and related industries. The company's size and culture are not detailed in the job posting.
Assess client needs, teach options, and maintain relationships after the first meeting.
Handle administrative duties including notes, appointments, and CRM hygiene.
Work from home with no cold calling and a qualified-interest pipeline.
Global Elite Empire Consultants offers virtual client advocacy and consulting services, helping clients assess needs and explore options. The company fosters a competitive, remote culture built on driven and trainable individuals.
Own the entire client relationship post-sale, including success plans, executive engagement, and commercial relationships.
Drive timely renewals and expansion by partnering with clients to align technology and expertise with their goals.
Collaborate cross-functionally with Sales, Product, and Engineering teams to advocate for client needs and ensure success.
Cordial is a marketing platform that helps brands like PacSun and Forbes send personalized messages to drive revenue growth. They foster a culture of transparency, collaboration, and continuous improvement within a passionate, growing team.
Prospect into existing accounts via outbound calls and manage inbound requests, trials, and leads.
Manage the full sales cycle from lead processing to closing, leveraging Salesforce.com.
Proactively reach out to customers to help them maximize product value and share best practices via phone and email.
Wrike is a work management platform that helps teams collaborate, create, and exceed every day by bringing all work into a single place. With over 1,000 employees collaborating across nearly every time zone, Wrike is a distributed team that values ownership, global connection, and flexibility.
Manage and grow a portfolio of client accounts in the steel fabrication industry, ensuring adoption, retention, and renewals.
Act as the main point of contact for clients, leading check-ins, business reviews, and identifying upsell opportunities.
Collaborate with sales, product, and support teams to drive client success and gather feedback for product improvement.
Eterio Realities builds augmented reality tools for industrial manufacturing, including FabStation, an AR-enabled manufacturing execution system used by 250+ fabrication shops worldwide. The company has a team of 30+ people across Canada and India, with a fully remote, collaborative culture focused on innovation.
Own and grow a portfolio of accounts, with net revenue retention and expansion as the primary success metrics.
Develop and execute account plans, negotiate renewals, and identify upsell and cross-sell opportunities.
Conduct quarterly value-based reviews with top customers and maintain accurate sales forecasts.
Mitratech is a global software company focused on simplifying operations in Legal, Risk, Compliance, and HR. They serve 20,000 client companies globally, including 30% of the Fortune 500, with a diverse and inclusive work culture.
Manage a scaled portfolio of customers using metrics, health signals, and repeatable engagement plays.
Drive onboarding and adoption through digital touchpoints like webinars, office hours, and product education.
Monitor customer health and risk, execute intervention plans, and support renewals and expansions.
Horizon3 is a fast-growing, remote cybersecurity company with the NodeZero autonomous pentesting platform. The team blends former U.S. Special Operations cyber operators and startup engineers, with a culture of ownership.
Own the health, success, and growth of your customer portfolio including onboarding, adoption, retention, expansion, and advocacy.
Analyze account health, identify risk, and create data-informed success plans aligning with customer ROI.
Build strong, multithreaded relationships with technical and business stakeholders, including execs.
Tiger Data, formerly Timescale, empowers developers and businesses with the fastest PostgreSQL platform for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, it is a remote-first team committed to direct communication, accountability, and collaborative excellence.
Coach and mentor Customer Success Managers to improve customer satisfaction, retention, and relationship management.
Conduct quality reviews on customer interactions and provide detailed feedback for performance improvement.
Develop and deliver tailored coaching plans, training sessions, and skill refreshers to reinforce best practices.
Wing Assistant provides remote virtual assistants and staffing solutions to businesses worldwide. The company promotes a remote-first culture and supports employees working across diverse time zones.