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Data Analysis
About the Role:
- Lead and develop a high-performing customer support team.
- Oversee day-to-day operations, ensuring coverage and service levels.
- Drive performance improvements and customer satisfaction.
Team Leadership:
- Coach and develop team members, fostering a positive culture.
- Conduct regular 1:1s, performance reviews, and training sessions.
- Support hiring and onboarding of new team members.
Operational Excellence:
- Monitor and improve service KPIs, including CSAT and resolution times.
- Identify and implement process improvements.
- Build knowledge bases and streamline workflows.
Cross-Functional Collaboration:
- Partner with Product, Engineering, and Sales to resolve issues.
- Communicate customer feedback and trends to stakeholders.
- Ensure effective handoffs between departments.
Fresh Prints
Fresh Prints is a custom apparel company that provides high-quality products and services. They have a fast-paced, customer-focused culture with a distributed team, emphasizing collaboration and data-driven decision-making.