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Overview:
- This position is 100% work at home and requires US residency and work eligibility.
- Manage daily call center operations supporting 500-1,000 agents.
Responsibilities:
- Oversee operations, staffing, budgeting, compliance, and client service commitments.
- Develop operational practices that drive efficiency, morale, and quality.
- Manage human resources, training, facilities, and IT staff.
Qualifications:
- Bachelor's degree or equivalent with 5-7 years of call center management experience.
- Strong analytical, communication, and advanced Excel skills.
TP
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP promotes a culture of inclusion and diversity with limitless career advancement.