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Responsibilities:
- Answer and track incoming calls in a high-volume environment.
- Prepare accurate, detailed reports and document information per procedures.
- Route and escalate calls appropriately and conduct database research.
Requirements:
- 3+ years of call center experience and proficiency with telephony systems and CRMs.
- Strong written and verbal communication and multitasking skills.
- Proficient in Microsoft 365, especially Word, and able to work independently.
Work Environment:
- Fully remote role with flexibility to work from home.
- Supported by collaborative tools and a global team.
- Maintain confidentiality and compliance with EEO guidelines.
CertMais
CertMais provides outsourced call center and customer support services, handling client operations with accuracy and confidentiality. The company fosters a remote-first culture with collaborative tools, emphasizing adaptability and service excellence.