Quality Compliance & AI Operations Analyst

About the Role:

• Vida is a virtual, personalized obesity care provider helping people manage obesity and related conditions.
• This individual contributor role executes quality assurance initiatives and optimizes contact center workflows across omni-channel interactions.
• You'll collaborate cross-functionally to ensure compliance and drive continuous process improvements.

What You'll Do:

• Develop and oversee quality programs to ensure compliance with regulations like HIPAA, and implement training initiatives based on audit trends.
• Design and tune AWS Auto-QA prompts and rule-building mechanisms to flag quality, sentiment, and regulatory risks while minimizing AI hallucination rates.
• Extract and analyze quality interaction logs using SQL, manage Human-in-the-Loop QA workflows, and lead continuous improvement initiatives.

Who You Are:

• You have a Bachelor's degree in Healthcare Administration, Business, or a related field and 3-5 years of healthcare quality experience.
• You have hands-on experience with contact center speech analytics and strong knowledge of healthcare regulatory requirements.
• You possess strong project management and analytical skills with experience managing QA calibration and escalation processes.