The Supervisor, Claim Adjudication Operations ensures the streamlined operation of the Claim Adjudication Operations team in alignment with customer-focused objectives. This individual will plan, design, coordinate and align resources to support the daily activities of the team. The supervisor will work closely with their team to identify, recommend, develop, implement, support, and improve customer-focused solutions.
As the leader of our Revenue Operations team, you’ll drive strategy, optimize processes, and ensure end-to-end excellence across the revenue cycle. This is a high-impact role where you’ll collaborate with senior leadership, lead a talented team, and use data and technology to improve financial performance and scalability.
This role will own and manage Intercom as the central platform for every customer interaction. You’ll design and implement smarter automations, develop self-serve content, and empower customer reps with tools that enhance their efficiency—allowing them to focus on empathy rather than repetitive tasks. You’ll collaborate closely with cross-functional teams to scale Intercom’s impact as a true force-multiplier for growth and customer experience.