VP of Customer Success & Implementation

Direct the implementation of virtual cardiology solutions for primary care partners, hospitals and health systems, and payer clients. Develop repeatable and scalable processes that meet client and regulatory requirements. Design and execute a customer success strategy that promotes improved patient outcomes, provider efficiency, and long-term organizational partnerships. Lead Customer Success Managers in building trusted relationships with healthcare partners, ensuring renewal, expansion, and satisfaction. Establish a structured process for clinical and operational issue resolution, ensuring rapid triage and root-cause identification.