Directly interface with clients to manage questions and feedback about our products and services.
Analyze and identify trends in client activity and inquiries.
Identify and develop operational efficiencies to scale the business and processes.
River builds the world’s most trusted financial institution for bitcoin, empowering people to take ownership of their financial lives. The company has raised over $50 million from leading investors and seeks candidates who think clearly and communicate effectively.
Reconcile transaction and settlement records across internal systems and payment providers.
Monitor merchant settlements and investigate missing, delayed, or incorrect payments.
Prepare Statements of Account and support month-end reporting and financial discrepancy resolution.
Qlub provides a payment platform that lets restaurant guests scan a QR code to pay instantly, eliminating wait times and friction. Backed by Mastercard and Mubadala with $72M raised, it is a fast-scaling fintech operating across multiple markets with a rapidly growing team.
Monitor and maintain time-sensitive automated workflows to ensure processing accuracy and service level targets are met.
Troubleshoot workflow issues, document defects, and coordinate resolution with internal and external stakeholders.
Analyze operational metrics, generate reports, and assist in data queries to support continuous improvement.
Ibility is a Service-Disabled Veteran-Owned and Woman-Owned Small Business helping government leaders achieve their mission through human-centered design. The small but mighty team is fun, passionate, bold, and creative.
Support the Consumer Compliance Department by developing and delivering reports, dashboards, and metric-level analysis to monitor compliance risk.
Analyze trends, identify patterns, and provide data-driven recommendations to improve compliance outcomes.
Collaborate with IT, business lines, and audit teams to ensure data integrity and governance for compliance programs.
Fulton Bank is a financial institution dedicated to changing lives for the better through community impact and customer service. The company champions a culture of continuous learning, work-life integration, and inclusion, with a digitally enabled work environment.
Handle inbound chat and email inquiries from members, delivering clear, empathetic, and solutions-focused support.
Develop and maintain processes to provide key services across chat and email, prioritizing multiple queues efficiently.
Resolve unique situations, improve workflows, and communicate complex financial topics with confidence and clarity.
Rocket Money's mission is to improve the financial prosperity of millions of people by offering a unique understanding of their finances and services that save time and money. The company is a growing fintech with a focus on member support, offering a collaborative culture and benefits like unlimited PTO.
Provide high-quality customer support to members, addressing inquiries and service needs.
Coordinate food delivery operations and ensure accurate, timely order fulfillment.
Investigate and resolve order fulfillment issues and identify process improvements.
The company provides meal-delivery and food support programs for members in need, ensuring accurate and timely food deliveries. It operates with a remote-first culture focused on compassionate service and continuous process improvement.
Own daily reconciliation monitoring, flagging and investigating breaks between bank cash and client balances.
Resolve reconciliation breaks end-to-end, liaising with internal engineering and external banking partners.
Maintain reporting and month-end close with high accuracy, supporting vendor and regulatory reporting.
We are a fintech company that ensures every euro our clients see in their balances is backed by cash in the bank. Our team is small but mighty, fully remote, and outcome-focused.
Manage submission workflows to ensure timely peer review and resolve vendor or colleague queries professionally.
Troubleshoot manuscript and system issues, proactively raising data-driven recommendations for process improvements.
Serve as daily liaison with vendors, monitoring performance against KPIs and contributing to operational projects.
PLOS is a catalyst in open science, reimagining models to meet open science principles and removing barriers in knowledge sharing. The organization is supported by a global in-house team and values diverse perspectives to create a more equitable system of scientific knowledge.
Manage cash reporting, forecasting, and banking operations across corporate and fund entities.
Execute transactions for deal fundings, intercompany reimbursements, and corporate credit programs.
Collaborate with finance team to improve treasury processes and systems.
Fundrise is a financial technology company democratizing private investments, with over 2 million users and $3B in assets. Recognized by CNBC and Inc. 5000, we offer a remote-first culture with significant equity and benefits.
Support new business and loan portfolio management for Asset-Based Lending.
Coordinate collateral support, daily advances, and initial loan funding.
Assist with documentation, reporting, and compliance with ABL policies.
Technology Credit Union (Tech CU) offers financial services including asset-based lending. It is a mid-sized credit union with a collaborative culture focused on innovation and performance.
Investigate and resolve debit card and Zelle disputes while ensuring Regulation E compliance.
Review chargeback statuses, handle unposted cardholder items, and prepare checks as needed.
Process Zelle dispute claims, comply with MasterCard and network rules, and prepare monthly reports.
First American Bank is a community bank with international expertise, serving customers across Illinois, Wisconsin, and Florida, with over 60 locations and assets of $8+ billion. They offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations, fostering a supportive and development-focused culture.
Manage day-to-day client operations and requests, serving as a responsive point of contact for routine questions.
Help execute Bridg's client engagement model, including onboarding tasks, status updates, and recurring client touchpoints.
Monitor client usage, prepare reporting and materials, and collaborate cross-functionally to resolve client issues.
PAR Technology is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. Its Bridg division offers an enterprise identity resolution and data platform, with a collaborative 'Better Together' culture.
Execute daily trade, position, and cash reconciliations between internal and clearing firm records, investigating discrepancies and driving resolutions.
Support customer account onboarding, securities transfers, and corporate action processing with rigorous documentation and controls.
Collaborate across Engineering, Product, Trading, and Compliance teams to resolve time-sensitive operational issues and improve workflow efficiency.
Our partner is a technology-driven financial services firm specializing in U.S. equities brokerage operations. They are looking for a detail-oriented operations professional to support their daily infrastructure in a remote, collaborative culture.
Conduct SAM case investigations and enhanced due diligence for suspicious activity monitoring.
Investigate cases from transaction monitoring systems and manual referrals.
Execute day-to-day casework to ensure adherence to SLAs and quality standards.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They are a team of problem solvers and innovators who celebrate differences and embrace the HUMBLE*HUNGRY*SMART approach.
Resolve complex participant inquiries and escalated cases, providing consultation and guidance to team members.
Identify process improvement opportunities through case reviews and support the implementation of improved processes.
Create and maintain team metrics and dashboards to improve operational visibility and efficiency.
The partner company provides healthcare benefit account administration and complex issue resolution. They offer a fully remote work environment with a focus on operational excellence and customer service.
Supports daily payment operations including chargeback and PayPal dispute workflows, issue investigation, and seller-facing resolution across multiple processors and regions.
Conducts technical operations analytics in five areas: authorization rates, chargeback rates, data normalization, processing costs, and reconciliation support.
Tracks payment costs by processor and region, monitors chargeback volumes and win rates, and performs data-quality checks to ensure consistency across systems.
FastSpring helps AI, SaaS, gaming, software, and digital product companies sell online globally by handling payment needs from checkout to taxes. Founded in 2005, it is a privately owned company headquartered in Santa Barbara with offices in multiple international locations and a network of over 2,500 sellers.
Coordinate operations across Legal, Compliance, and Editorial to drive a three-year transformation agenda.
Identify high-volume tasks for automation, create clear briefs, and track resolutions formally.
Maintain real-time visibility of volumes and develop a live operational dashboard for decision-making.
Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. They accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics.
Drive rapid decision-making within Tier 1 of the Tiered Resolution Pathway.
Facilitate and document meetings for VHA EHRM Tier 1 SME Teams and stakeholders.
Support project management, strategic communications, and change management efforts.
Aptive partners with federal agencies to improve performance, streamline operations, and enhance service delivery. Based in Alexandria, VA, we support more than a dozen agencies and have 300+ employees nationwide.
Prepare monthly financial and operational reporting packages for management review.
Perform variance, trend, and profitability analysis to support business decisions.
Support month-end close activities, general ledger reconciliations, and internal control activities.
Ocean Bank is a financial institution providing banking services with a focus on deposit and lending operations. It is a well-established bank with a strong emphasis on internal controls and financial reporting.
Act as the subject matter expert on data reporting, creating and optimizing reports to help clients understand key metrics like ADR, RevPAR, and occupancy.
Analyze data discrepancies, troubleshoot reporting issues, and provide coaching to customers on data interpretation to drive revenue growth.
Collaborate with internal teams to enhance reporting tools and improve data accessibility for hoteliers.
Cloudbeds is a hospitality technology company that provides a unified platform for property management, processing billions in bookings annually. With over 650 employees across 40+ countries, we are a diverse, remote-first team dedicated to transforming the hospitality industry through innovative, AI-powered solutions.