Deliver outstanding member experiences by handling complex inquiries, escalations, and coaching frontline teammates.
Manage HelpDesk tickets, monitor service queues, and identify process improvements to enhance operational efficiency.
Support onboarding, training, and quality assurance while ensuring compliance with policies and regulatory requirements.
First Entertainment Credit Union provides financial services to the entertainment and creative industries, building lifelong relationships based on deep understanding of their members' lives and work. The company fosters a culture of Members First, Ownership, Integrity, Innovation, Inclusivity, and One Team, with a focus on remote collaboration and team development.
Assist with preparing dispute packets and reviewing client credit information using established procedures.
Conduct bureau-related calls using approved processes and maintain clear documentation.
Support administrative tasks such as maintaining client records in GoHighLevel and using Slack and Notion for communication.
20four7VA provides remote independent contractors to clients worldwide, focusing on developed markets like the US, UK, Canada, and Australia. They offer a vibrant community, free training, and constant support for their contractors.
Supports daily payment operations including chargeback and PayPal dispute workflows, issue investigation, and seller-facing resolution across multiple processors and regions.
Conducts technical operations analytics in five areas: authorization rates, chargeback rates, data normalization, processing costs, and reconciliation support.
Tracks payment costs by processor and region, monitors chargeback volumes and win rates, and performs data-quality checks to ensure consistency across systems.
FastSpring helps AI, SaaS, gaming, software, and digital product companies sell online globally by handling payment needs from checkout to taxes. Founded in 2005, it is a privately owned company headquartered in Santa Barbara with offices in multiple international locations and a network of over 2,500 sellers.
Conducting the end-to-end processing of issuing and acquiring chargebacks.
Shaping and continuously refining Payment Operations processes from the ground up.
Proactively communicating with clients and payment infrastructure providers.
Finom is a European tech startup developing an all-in-one financial B2B platform integrating banking, accounting, and invoicing. With over $346 million in total funding, they maintain a start-up culture focused on innovation and empowering employees.
Identify and match incoming payments to customer bookings and reconcile accounting entries across global accounts and multiple currencies.
Investigate and resolve unmatched or misapplied payments by working with internal teams and payment partners.
Troubleshoot bank and partner reporting issues to ensure accurate and timely identification of incoming funds.
Flywire is a global payments enablement and software company that solves high-stakes, high-value payments across education, healthcare, travel, and B2B industries. With over 1,400 employees representing more than 40 nationalities in 15 offices worldwide, we foster a collaborative, passionate culture focused on global impact.
Investigate and close fraud cases across card fraud, application fraud, and travel marketplace disputes.
Triage Early Fraud Warning alerts and manage card disputes and chargebacks through full lifecycle.
Document cases to SAR filing standard and identify cross-case patterns.
Engine is the all-in-one travel and spend management platform trusted by 38K+ businesses and 1.8M+ travelers. The fastest-growing company in travel tech, Engine has been recognized as a top workplace for innovators and best places to work.
Help members resolve early-stage loan delinquencies with empathy and professionalism.
Use negotiation and account analysis to bring loans back to current status.
Communicate via phone, email, and mail while maintaining accurate records.
This company is a financial services organization specializing in loan management and collections. It operates with a remote-first culture and focuses on collaboration, performance, and professional development.
Review and process credit-held orders to ensure timely resolution.
Respond to customer inquiries and resolve account issues.
Investigate claims and process appropriate adjustments.
Bertelsmann is a global media corporation that includes Penguin Random House, a leading book publisher. The company operates in 50 countries and offers a collaborative and supportive team environment.
Lead daily bankcard operations, ensuring excellence in transaction processing, card servicing, and compliance.
Drive process optimization and risk mitigation while managing vendor relationships and audits.
Develop your team through coaching and performance management to sustain a high-performing culture.
Fulton Bank is a financial services company dedicated to making a positive impact in local communities. They employ a large team across the bank and emphasize a culture of continuous learning, work-life integration, and inclusion.
Provide first-line customer support via phone, text, and email for Clair's users.
Become a product expert in Clair's signup process, wage advances (EWA), and repayment products.
Handle tough financial questions, crunch numbers, and ensure user satisfaction in a tech environment.
Clair is a fintech company that embeds digital banking and on-demand pay solutions into workforce management and payroll apps, enabling workers to access their earnings as soon as they clock out. The company is a small, mission-driven startup focused on serving hourly workers and creating financial freedom for them.
Post and balance payments for 13-14 healthcare facilities, meeting six-day turnaround and month-end deadlines.
Process electronic 835 files and manual payer EOBs, including allowable amounts, denials, and adjustments.
Ensure compliance with healthcare billing laws and maintain strong reconciliation standards.
This company provides healthcare revenue cycle operations, supporting accurate and timely payment processing for healthcare facilities nationwide. The environment is collaborative, fast-paced, and team-oriented, with a focus on accuracy, compliance, and service quality.
Respond to membership-related emails within a four-hour window, handling account, billing, and access issues with empathy.
Monitor Slack channels and troubleshoot sensitive or challenging interactions with professionalism and de-escalation.
Document interactions, identify recurring trends, and partner with internal teams to resolve complex member issues.
The company specializes in digital healthcare services, helping members access effective care. They operate with a small, mission-driven remote team focused on empathy and equitable healthcare access.
Investigate and resolve transaction and credit disputes within SLA, ensuring audit-defensible documentation and supporting fraud incident response.
Own escalated and sensitive cases across email, chat, phone, and social, and keep enablement current with SOPs, job aids, and QA reviews.
Work the systems beyond cases, identify manual workflows worth automating, and partner cross-functionally to close gaps surfaced by casework.
Tilt uses mobile-first products and machine learning to provide credit based on over 250 real-time financial signals, looking beyond traditional credit scores. With millions of customers worldwide, it is a remote-first company spanning 14 countries with a culture focused on excellence, impact, and mutual respect.
Serve as the first point of contact for customers via calls, email, and chat.
Assist customers with online applications and troubleshooting.
Collaborate with internal teams to resolve issues and maintain accurate records.
Clasp is a venture-backed startup that transforms access to education and career pathways through its platform. It is a Forbes Fintech 50 company and SHRM portfolio company with a culture driven by social impact and innovation.
Resolve Provider and Consumer inquiries with one-touch resolution across phone, chat, email, and SMS.
Manage high-volume inbound and outbound interactions while maintaining quality and efficiency.
Investigate account activity, de-escalate complex situations, and document interactions accurately.
Cherry is a fintech company offering the simplest, fastest, and most inclusive BNPL solution for medical practices. Founded in 2019, it is a fast-growing startup led by Stanford entrepreneurs with a previous successful exit and backed by top investors including Kleiner Perkins and DCM.
Process and record customer payments and account transactions with accuracy.
Maintain organized accounts receivable records and reconcile customer accounts.
Follow up on outstanding balances and support routine billing tasks.
Bilgewater Group is a Chicago-based diversified services company operating across food service and care divisions. The company manages a network of quick-service and counter-service locations serving thousands of customers daily, and fosters a diverse, inclusive workplace.
Provide timely customer support across phone, chat, email, and ticketing channels, resolving PCI DSS inquiries with first-contact resolution.
Guide customers through compliance processes using clear, step-by-step instructions and troubleshoot the online platform.
Maintain accurate records, identify recurring issues, and recommend process improvements to enhance efficiency.
The company specializes in payment-card compliance and cybersecurity solutions, providing customer support for PCI DSS requirements. It is a remote-first organization that values accuracy and customer-first mindset, though specific team size is not disclosed.
Review and process credit applications, pulling reports, references, and financials to manage risk and support sales.
Communicate with customers and internal teams to negotiate credit solutions and provide guidance.
Monitor customer accounts, maintain records, and report on specific segments to mitigate risk.
SanMar is a apparel and accessories company that provides products and services to the promotional products industry. With a large workforce, the company fosters a collaborative culture with a focus on teamwork and professional growth.
Respond to all membership emails within a 4-hour window during business hours.
Monitor and respond to questions in Slack from members or internal teams.
De-escalate and professionally handle emotionally sensitive inquiries from patients or members.
Honeydew is building a platform for accessing science-backed skin treatments. They are a tech-forward startup focused on remote, AI-powered dermatology care.
Serve as the primary point of contact for billing-related customer inquiries, including invoices, payments, and disputes.
Walk customers through billing questions, explain charges, and resolve discrepancies with a calm, personable approach.
Manage enterprise account billing, dunning communications, and vendor invoices end-to-end.
Databento is a market data platform that provides real-time and historical data across futures, options, and equities through a unified API. The company's team includes alumni from top quantitative firms and they offer a fully remote culture.