Debit Card Dispute Specialist

Key Responsibilities:

• Investigate and resolve debit card and Zelle disputes by researching and monitoring cases while ensuring Regulation E compliance.
• Review reports for chargeback statuses, research cardholder unposted items, and prepare checks as needed.
• Process Zelle dispute claims, ensure claims are processed according to policies, and prepare MasterCard Billing Reports (MCB).

Qualifications:

• High school diploma or equivalent required; minimum one year of experience in banking or bank-related field.
• Previous experience in debit/credit card operations and balancing/account reconciliation preferred.
• Professional communication skills, both verbal and written, with the ability to tailor messages appropriately.

Work Environment:

• Fully remote role with occasional travel to other First American Bank locations or training facilities.
• Typical schedule Monday through Friday, 8:00 a.m. to 5:00 p.m., with additional hours as needed.
• Punctuality and adherence to customer service standards are required.

Company Culture:

• First American Bank invests in employee development and community involvement.
• Benefits include excellent advancement opportunities and exceptional starting pay.
• Equal Opportunity Employer, committed to diversity and inclusion.