Analyst – Case Operations

What You Will Do:

• Conduct SAM case investigations, enhanced due diligence, and escalation activities.
• Investigates cases generated through transaction monitoring systems, as well as manual referrals.
• Executes day-to-day case work across case volumes, aging, investigation quality, and regulatory responsiveness.

Operational Execution & Investigations:

• Investigate, document, and disposition cases in accordance with policies and regulatory requirements.
• Maintain accountability for SAM case investigations, SAR referrals, CTR accuracy, and EDD escalations.
• Manage assigned queues and workload to ensure cases remain within SLA.

Quality & Collaboration:

• Participate in coaching, feedback, and continuous learning to strengthen investigation skills.
• Perform self-review and support quality review of investigations and SAR referrals.
• Contribute to a culture of accountability, consistency, and continuous improvement.