Principal Process and Business Analyst
The Principal Process and Business Analyst shapes Technology Credit Union’s (Tech CU) enterprise approach to process optimization, knowledge management, business requirements, and user acceptance testing governance. This role serves as the functional owner for Tech CU’s process catalog and knowledge management strategy, ensuring that Tech CU’s people, processes, systems, and data are aligned to deliver efficient, member-centric services. The incumbent acts as a bridge between business stakeholders, technical teams, and vendors, and helps shape solutions that improve operational performance, enhance knowledge sharing, and create a culture of continuous learning and innovation.