Own and evolve the integrated risk management (IRM) program for Global People, maintaining risk registers and coordinating risk workflows.
Apply Lean Six Sigma tools to investigate root causes of risk events and design process improvements.
Partner with stakeholders to streamline evidence collection, audit readiness, and implement automation for risk management.
ServiceNow provides an AI control tower for business reinvention, bringing together AI, data, and workflows. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.
Lead the Incident Operations function, building and managing a team of Incident Commanders for critical incidents.
Establish severity models, escalation paths, and 24x7 follow-the-sun coverage across global regions.
Drive continuous improvement through retrospectives, KPIs, and AI-powered automation to reduce operational toil.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities, focusing on remote and flexible roles. The company values efficiency and objectivity in recruitment, fostering an inclusive environment that emphasizes curiosity, empathy, and accountability.
Investigate complex, high-risk user business cases applying deep risk judgment and tailored solutions.
Navigate ambiguity to develop evidence-based recommendations where standard frameworks do not apply.
Collaborate across Risk Operations, Legal, Compliance, and Product to build holistic risk mitigation strategies.
Stripe is a financial infrastructure platform for businesses, enabling millions of companies to accept payments and grow revenue. With a mission to increase the GDP of the internet, it fosters a culture of innovation and tackling ambitious challenges.
Identify blind spots in processes and controls, and recommend improvements.
Facilitate pre-launch reviews, risk self-assessments, and incident management.
Coordinate with cross-functional teams to ensure products are launched safely and comply with risk frameworks.
Mercury is building a complete finance stack for startups, simplifying banking for entrepreneurs and businesses. The company has obtained a provisional national bank charter and is scaling its operations, with a diverse team.
Drive AI-driven process innovation and continuous improvement across workflows.
Own the inbound flow of partner requests and decide what reaches firm leadership.
Run the firm's leadership cadence and prepare decision-ready briefings.
Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. We are a global remote-first firm committed to diversity and inclusion, where world-class talent has no boundaries.
Manage a high-volume, regionally aligned onboarding operations team across multiple countries.
Lead people and process improvements, including AI and automation adoption, to drive efficiency and quality.
Use data and operational judgement to solve complex problems and ensure compliance and service excellence.
Remote solves global employment challenges by enabling businesses to hire, pay, and manage international teams. As a fully remote company with employees on 6 continents, we foster a future-focused, innovative culture where async work and life balance are prioritized.
Lead cross-functional operational initiatives from intake to implementation, managing stakeholders, dependencies, risks, and outcomes.
Partner with business leaders and technology teams to drive execution, adoption, and operational readiness across the organization.
Provide leadership, coaching, and accountability for assigned resources while supporting continuous improvement and post-launch stabilization.
The company is a US-based organization focused on improving service delivery and operational transformation. It fosters a collaborative, results-oriented culture with an emphasis on professional development and measurable business impact.
Coordinate operations across Legal, Compliance, and Editorial to drive a three-year transformation agenda.
Identify high-volume tasks for automation, create clear briefs, and track resolutions formally.
Maintain real-time visibility of volumes and develop a live operational dashboard for decision-making.
Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. They accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics.
Lead operational execution of pricing proposals and new commercial models from approval through launch.
Translate new offers into clear business requirements for product setup, pricing, quoting, and entitlement systems.
Drive productivity improvements for commercial operations using AI and citizen-developed capabilities.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with its AI platform that brings together any AI, data, and workflow. The company fosters an AI-native culture where technology and talent are unstoppable together, driving business transformation.
Own end-to-end management of critical customer escalations for key accounts in EMEA, establishing action plans and communication cadences.
Apply strong judgment in risk management, driving post-mortem analyses and lessons learned to track preventive actions.
Identify recurring escalation themes to drive continuous improvements in product, process, and operational readiness.
Zscaler accelerates digital transformation with its SASE-based Zero Trust Exchange platform, protecting thousands of customers from cyberattacks and data loss. As the world's largest in-line cloud security platform, it operates across 160+ public exchanges globally, with a culture driven by deep customer obsession and a commitment to AI-native enterprise solutions.
Define and own Engine's risk tolerance framework, including delinquency rate guardrails, fraud rate targets, and escalation thresholds.
Establish second-line governance and stand up the Risk Committee to keep leadership informed.
Partner with Product, Engineering, Sales, and Legal to embed risk standards into the product and enable growth.
Engine is the AI-native platform for intelligent travel, building the technology and supply behind modern business travel. Serving over 38,000 customers and nearly 2 million travelers, Engine is recognized as a best workplace for innovators.
Lead end-to-end project lifecycle for strategic initiatives like Engage rollout and new launch preparation.
Drive change enablement by addressing operational challenges and directing team efforts to meet aggressive deadlines.
Manage cross-functional relationships and serve as liaison to proactively push projects forward.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered over 15 million sessions of care and published 35+ peer-reviewed studies, fostering a culture of clinical excellence and innovation.
Lead and develop a team of 13–15 Fraud Associates through coaching, feedback, and performance reviews.
Monitor operational dashboards, identify gaps, and turn data into targeted coaching and process improvements.
Serve as an escalation point for complex fraud cases and collaborate with cross-functional partners to support customers.
A financial services company dedicated to protecting cardholders and reducing fraudulent activity through a specialized fraud operations team. It maintains a remote-first environment with a growing team of 13–15 Fraud Associates, emphasizing leadership, coaching, and operational excellence.
Lead and modernize Sectigo's global infrastructure organization with a focus on reliability and operational maturity.
Develop a measurable operating model using SLAs, SLOs, and key metrics to drive improvement.
Drive automation, AI-enabled operations, and closer collaboration with engineering teams.
Sectigo is an innovative provider of certificate lifecycle management (CLM) solutions, helping large brands simplify digital trust. With over 700,000 customers including 65% of the Fortune 500, they emphasize a culture of support, excellence, and teamwork.
Own Integration and Support engineering, managing a ~20-person org across three functions.
Build playbooks, onboarding, best practices, and SLAs to scale operations smoothly.
Coach technical leads and partner with Sales, Account Management, and POC teams to drive growth.
Sardine is the leading agentic risk platform for fighting financial crime, helping organizations stop fraud in real time and automate fraud and AML operations. It's a remote-first, fast-growing company that values extreme ownership, high growth orientation, and performance over hours worked.
Leads the delivery of high-priority AI and operational transformation initiatives, partnering with IT and Development teams.
Owns end-to-end delivery accountability, managing scope, timeline, budget, and risk.
Establishes program governance, reporting, and value realization metrics to drive business outcomes.
Ultragenyx is a biopharmaceutical company committed to developing life-changing treatments for rare diseases. They foster a supportive and inclusive culture focused on continuous learning and growth.
Lead the team that commands Alpaca's most critical incidents, building the severity model, escalation paths, and 24x7 follow-the-sun coverage.
Drive severity maturity with Risk on financial and regulatory materiality, and own the escalation path to engineering leadership.
Own the KPIs for response and mitigation, build a blameless review culture, and automate processes with AI agents.
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, and fixed income. With over 400 employees across the globe and backed by $400 million in funding, the team is diverse and includes experienced engineers, traders, and brokerage professionals.
Act as the primary interface for customers during high-visibility incidents, translating technical hurdles into clear business communications.
Lead cross-functional escalation initiatives, managing project timelines, dependencies, and deliverables to high-quality standards.
Mentor your team on advanced strategic thinking, moving them from tactical troubleshooting to proactive risk assessment and executive-level reporting.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are a remote-first company with a strong culture of connection, global inclusion, and diverse experiences.