Incident Operations Lead (EMEA/AMER)

Alpaca

Remote regions

EMEA

Benefits

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What You'll Do:

  • Build the team and stand up 24x7 command with a follow-the-sun rotation across APAC, EMEA, and AMER.
  • Drive severity maturity with Risk on financial and regulatory materiality in a regulated brokerage.
  • Own both bridges: connect engineers fixing issues with partner communications teams, and run retrospectives with SRE.

Who You Are:

  • You have stood up an incident command or major-incident function, owning the severity model and driving adoption across teams.
  • 5+ years in production engineering, SRE, or technical operations with hands-on command of high-severity incidents.
  • You are disciplined about scope, write well, and can hold a bridge calm under pressure.

How We Take Care of You:

  • Competitive salary and stock options.
  • Health benefits and a one-time home-office setup of USD $500.
  • Monthly stipend of USD $150 via a Brex Card.

Alpaca

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, and fixed income. With over 400 employees across the globe and backed by $400 million in funding, the team is diverse and includes experienced engineers, traders, and brokerage professionals.

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