Ensure the Enrollment Team delivers high-quality, compassionate interactions with prospective members through call audits and evaluation reviews.
Lead calibration sessions and identify trends, opportunities, and improvements for QA rubrics and processes.
Use data and AI technology to surface insights, optimize quality platforms, and advance strategic quality initiatives.
Thyme Care is a market-leading value-based oncology care enabler that partners with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for people with cancer. They are a tech-native organization with a culture centered on human connection, innovation, and continuous improvement, serving thousands of patients across the country.
Evaluate customer interactions across calls, emails, chats, and tickets against quality standards.
Design and deliver onboarding and continuous training modules, plus actionable coaching feedback.
Identify performance trends and build targeted learning interventions to drive operational excellence.
Learning Network is a growing, innovative, and customer-centric educational services company that brings innovative education to thousands of students. The culture prioritizes service, with a supportive community of people who care about customers and colleagues.
Own the systems behind customer support: knowledge base, training, QA, and data.
Partner with BPO leadership and AI Lead to improve agent performance and customer satisfaction.
Analyze CSAT, NPS, QA, FCR, and AHT data to drive workflow and knowledge fixes.
Grüns makes comprehensive nutrition gummies formulated from 60 nutrient-dense whole-food ingredients. The company is a fast-scaling, fully remote team that values high standards, ownership, and work-life balance.
Build and operationalize scalable performance frameworks, scorecards, and evaluation methodologies across BPO teams.
Analyze manual audits, speech analytics, and operational reporting to uncover trends and actionable insights.
Collaborate with operations, analytics, and Member Experience teams to align performance strategy and adopt AI-driven evaluation tools.
Chime is a financial technology company, not a bank, on a mission to make core banking services helpful, easy, and free for everyday Americans. It is a team of problem solvers, dreamers, and builders with an entrepreneurial culture focused on members and financial progress.
Lead a team of 12-16 Incident Coordinators through coaching, goal setting, and performance reviews.
Drive service quality by monitoring calls, completing QA scoring, and providing constructive feedback.
Resolve escalated customer matters and coordinate staffing to maintain smooth operations.
TransUnion is a global information and insights company that helps consumers and businesses transact with confidence through identity protection and data solutions. With over 12,000 associates across 30+ countries, it fosters a friendly, forward-thinking culture that values innovation and inclusion.
Lead and support a team of 10+ Admissions Coordinators managing high-volume inbound and outbound interactions.
Hire, onboard, train, coach, and conduct performance reviews while setting clear expectations and providing ongoing feedback.
Monitor KPIs such as admission rates, satisfaction, and time-to-admission, and partner with internal teams to drive improvements.
This company provides behavioral healthcare services, connecting clients and families with appropriate care through an admissions process. It fosters an inclusive workplace focused on connection, evidence-based decision-making, urgency, and continuous improvement.
Own day-to-day execution for annotation queues on a live AI training/eval program.
Run quality calibrations, monitor contributor performance, and resolve bottlenecks.
Build dashboards that give stakeholders real-time visibility into throughput and quality.
Prolific builds the world's largest pool of quality human data, used by over 35,000 AI developers, researchers, and organizations. The company prioritizes ethically sourced feedback and believes diverse human perspectives will drive the next leap in AI innovation.
Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Lead, coach, and develop a nationally distributed B2C sales team of 12-20 professionals.
Track performance metrics and use data insights to guide coaching and improve conversion.
Remove operational roadblocks and reinforce CRM discipline across multiple systems and time zones.
Colibri Group is a leader in online professional education, serving more than one million learners each year across a family of trusted education brands. The company values Love, Joy, Boldness, Teamwork, and Curiosity, fostering a culture that supports customers and communities.
Own data quality, campaign attribution, and BDR operations across HubSpot and Salesforce.
Build AI-powered workflows and automations to eliminate manual, repetitive marketing tasks.
Support BDR teams with reporting, list building, and AI tools like Clay and Outreach.
Frontier helps companies grow cross-functional teams abroad by hiring and placing top talent into great companies. Part of Fresh Prints, a fully remote 150-person company, Frontier fosters a culture of autonomy and growth.
Manage a patient and provider panel to identify and close HEDIS and Medicare Stars quality gaps through targeted outreach and education.
Partner with nephrology and primary care practices to interpret quality data and implement actionable improvement workflows.
Collaborate cross-functionally with clinical, coding, and pharmacy teams to drive performance, compliance, and patient well-being.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic approach. The company is committed to improving outcomes for patients with kidney disease by providing interdisciplinary resources, analytics, and services.
Own ServiceNow's performance evaluation framework, including rating definitions and behavioral expectations.
Design and govern the calibration process to ensure fair and consistent performance assessments across teams.
Collaborate with HR, Compensation, Product, and DT to enhance evaluation tools and processes while leveraging AI for consistency and bias reduction.
ServiceNow is an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. With a culture that is AI-native and focused on freeing people from busywork, the company emphasizes collaboration and innovation.
Lead quality program management activities to ensure compliance with state, federal, and NCQA requirements.
Oversee complex quality deliverables including audits, accreditation surveys, and performance reports.
Collaborate with quality leadership and cross-functional teams to monitor performance and drive continuous improvement.
This organization partners with health plans to implement quality improvement programs and ensure compliance with regulatory standards such as NCQA and HEDIS. The culture emphasizes collaboration, regulatory excellence, and continuous improvement, with a remote work environment for professionals based in Michigan.
Own ONC Pharma campaign strategy end to end, from translating business objectives into an integrated multi-channel plan through launch, optimization, and retrospective.
Direct day-to-day execution across digital, email, paid media, content, HCP/patient programs, and events, making prioritization calls and tradeoffs.
Define KPIs, read performance data critically, and drive a continuous test-and-learn discipline to improve campaign outcomes.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The company employs a diverse team of scientists, engineers, and business professionals and is committed to changing the landscape of genetic disease management.
Build an understanding of customer use cases and Lightcast data products, supporting platform integrations and customer data consumption.
Manage product backlog by translating requirements into epics, user stories, and acceptance criteria for engineering teams.
Monitor data quality, support data contracts, and contribute to product launches through documentation and incident triage.
Lightcast is a global leader in labor market insights, headquartered in Moscow, ID with offices in the UK, Europe, and India. It is an equal opportunity workplace committed to diversity and authentic perspectives.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Lead risk control self-assessments to mitigate operational risks.
Analyze end-to-end processes and root causes to drive improvements.
Partner with cross-functional teams to design scalable control frameworks.
Forward Financing is a financial technology company unlocking capital that fuels small businesses across America. With team members across the U.S., Dominican Republic, and Canada, it is certified as a Great Place To Work.
Turn every customer message into clear, owned, and due-dated work using an internal scoping process.
Reproduce data and metric issues, gather evidence, and resolve directly or hand Engineering a clean, actionable ticket.
Monitor account KPIs, product usage, and trends to identify low engagement, risks, and opportunities for proactive follow-up.
Kairon is the execution layer for healthcare, turning fragmented claims and clinical data into workflows for ACOs and health networks to capture shared savings. We are a seed-stage team of under 10, AI-native by construction, working with live customers managing real patient populations.
Own publishing for both brands across LinkedIn, Instagram, TikTok, X, YouTube, and podcast platforms.
Manage production tracking, QA, launches, community management, and awards submissions.
Administer HubSpot hygiene, build inbound dashboards, and deliver weekly/monthly marketing reports.
Darkroom is a growth marketing agency, with Shadow as its AI commerce platform. The company runs a remote team across Brazil, Portugal, and Spain, working in English and the EST time zone.