Collaborate with Delivery teams to resolve data and structural questions, offering technical coaching and guidance.
Monitor and evaluate analyst deliverables to ensure they meet client requirements and project standards.
Identify quality issues, diagnose root causes, and deliver weekly progress reports to stakeholders.
Mimica is an AI-powered process intelligence platform that helps enterprises and individuals reclaim time by identifying process improvements and agentic AI opportunities. The company is remote-first, globally distributed across 16+ countries, and backed by Khosla Ventures and Paladin Capital, with a team of exceptionally talented and collaborative people.
Lead Risk Operations transformation programs from problem definition through launch and measurement.
Prioritize AI and automation opportunities by volume, complexity, impact, and risk, partnering with Product and Engineering.
Establish performance metrics and drive improvements in quality, SLA attainment, and cost per case.
Tilt uses machine learning and real-time financial signals to provide credit beyond traditional scores to millions worldwide. It is a remote-first company with a global team, emphasizing impact, excellence, and mutual respect.
Identify blind spots in processes and controls, and recommend improvements.
Facilitate pre-launch reviews, risk self-assessments, and incident management.
Coordinate with cross-functional teams to ensure products are launched safely and comply with risk frameworks.
Mercury is building a complete finance stack for startups, simplifying banking for entrepreneurs and businesses. The company has obtained a provisional national bank charter and is scaling its operations, with a diverse team.
Analyze operational data to spot trends and bottlenecks, building dashboards and models that guide business decisions.
Design processes, workflows, and operating procedures that improve efficiency, quality, and customer experience.
Lead cross-functional projects and strategic initiatives from planning through execution, partnering with teams across the company.
We run an app-based marketplace connecting healthcare professionals with workplaces, enabling financial stability and essential care across the U.S. Founded in 2016, we're a remote-first team of over 1,000, profitable since 2022, and leaders in Long-Term Care staffing.
Drive daily performance of operations teams to exceed service and quality levels while within budget.
Design and implement robust operations processes, quality programs, and continuous improvement initiatives.
Collaborate with Product, Sales, and Technology teams on services, incident response, and reporting.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools that reshape understanding of the built environment. The company fosters an inclusive, supportive culture where employees move fast, work smart, and embrace remote work.
Lead and mentor a team of customer support Advisors, fostering high performance and conducting regular coaching and calibration sessions.
Develop and implement training programs, manage QA compliance at 95%, and drive CSAT to 97% through process optimization.
Collaborate with HR, Technical CS, and other teams to recruit, onboard, and improve processes while handling escalated customer issues.
We are a fully distributed team of over 160 Xapiens working remotely from 50+ countries, focused on economic freedom and wealth protection. We work hard, think globally, and inspire each other to learn and grow.
Support the execution and continuous improvement of the quality assurance program for Second Line of Defense Financial Crimes activities.
Perform complex QA reviews across BSA/AML, Sanctions, and Fraud to evaluate accuracy, completeness, and alignment with regulatory expectations.
Provide coaching, technical guidance, and training to QA Analysts, and assist with issue management and reporting.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger.
Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Build and run the first-line controls programme, owning QA/QC reviews, control testing, and remediation plans across operations.
Develop QA/QC frameworks, sampling methodologies, MI dashboards, and trend analysis so leadership can see control strength.
Coordinate internal and external audits and regulatory reviews while supporting first-line RCSA exercises across the Service guild.
Griffin is a fully regulated UK bank that powers the accounts and payments offerings of fintechs and platforms. It is a fast-growing, remote-first company with a high-trust, autonomous culture and flexible, asynchronous working.
Lead and develop a team of QA analysts conducting pre-close and post-close loan reviews.
Oversee quality assurance programs, calibration, and risk identification across the loan origination lifecycle.
Manage workflows, resolve disputes, and translate QA trends into process improvements.
Zippy provides fast, fully online manufactured home loans and insurance to buyers across the United States. It is a remote-first company backed by institutional investors, fostering a collaborative culture focused on affordable housing and financial empowerment.
Lead multiple Team Leads overseeing credentialing operations, ensuring efficiency, accuracy, and compliance.
Own client health KPIs, drive performance metrics, and resolve escalations to ensure SLAs are met.
Partner with internal teams to optimize workflows, implement process improvements, and ensure business continuity.
CertifyOS builds the data infrastructure that powers modern healthcare by automating provider licensing and credentialing. Backed by leading investors, they have a high-ownership team focused on solving real infrastructure problems for millions of patients.
Lead quality strategy and AI-enabled monitoring to shift from manual audits to real-time automated controls.
Own software and operational quality by partnering with Engineering and Product on test automation and release validation.
Drive process design and cross-functional accountability to reduce error rates by 50% within the first year.
PHIL is a Series D health-tech company building a platform that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers to get medication quickly and affordably. They are a dedicated team of people from a wide range of backgrounds, united by a focus on the patient experience.
Lead multiple projects simultaneously across departments, delivering on time, within scope, and on budget.
Own end-to-end project delivery: planning, solution design, budgeting, resource allocation, and risk management.
Analyze workflows and business processes to identify inefficiencies and drive process improvements through data analysis.
We are a demand generation company providing B2B solutions that help clients deliver audience, buyers, and account engagement. With a global team across 60+ countries, we've earned multiple Inc. 5000 listings and over 60 industry awards, including Inc. Best Workplaces.
Investigate complex, high-risk user business cases applying deep risk judgment and tailored solutions.
Navigate ambiguity to develop evidence-based recommendations where standard frameworks do not apply.
Collaborate across Risk Operations, Legal, Compliance, and Product to build holistic risk mitigation strategies.
Stripe is a financial infrastructure platform for businesses, enabling millions of companies to accept payments and grow revenue. With a mission to increase the GDP of the internet, it fosters a culture of innovation and tackling ambitious challenges.
Execute end-to-end client risk assessments, including document collection, interviews, scoring, and written assessments.
Own program underwriting, third-party risk management, and enterprise risk assessment processes.
Test, deploy, and tune agentic AI tooling to automate routine assessment tasks, while maintaining judgment on exceptions.
Lithic is a modern card issuing and processing platform that powers card programs for 100+ fintech clients, including Mercury, Flex, and Novo. With a team of 170+ across 26 states and 7 countries, we're backed by investors like Bessemer and Index, and we foster a culture of innovation and flexibility.
Lead cross-functional operational initiatives from intake to implementation, managing stakeholders, dependencies, risks, and outcomes.
Partner with business leaders and technology teams to drive execution, adoption, and operational readiness across the organization.
Provide leadership, coaching, and accountability for assigned resources while supporting continuous improvement and post-launch stabilization.
The company is a US-based organization focused on improving service delivery and operational transformation. It fosters a collaborative, results-oriented culture with an emphasis on professional development and measurable business impact.
Learn how business processes work and help improve them under mentor guidance.
Support quality, information security, business continuity, and risk management activities.
Participate in internal audits, compliance reviews, and prepare reports and process documentation.
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. They retain nearly 1000 full-time professionals and have a values-driven culture focused on Relentless Performance, with operations across 5 continents in over 25 countries.