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Quality Oversight & Analyst Support:
- Perform quality checks of analyst work to ensure consistency and adherence to QA standards and procedures.
- Provide ongoing coaching, technical guidance, and on-the-job training to QA Analysts.
- Support calibration activities and promote consistency in QA review outcomes across the team.
Issue Management & Reporting:
- Review deficiencies, observations, and issues identified by analysts for appropriateness, completeness, and severity.
- Assist with validation of issue remediation and review closure evidence for identified issues.
- Support preparation of QA reporting, metrics, and management updates.
QA Review Execution:
- Perform complex and high-risk QA reviews across 2LoD Financial Crimes processes, including BSA/AML, Sanctions, and Fraud.
- Evaluate the quality of 2LoD oversight, including whether issues are appropriately identified, escalated, and resolved.
- Identify and escalate recurring issues, trends, and potential control weaknesses with clear articulation of gaps in 2LoD oversight and root cause.
Framework & Methodology Development:
- Assist with the development and maintenance of QA methodologies specific to 2LoD activities, including test scripts, defect taxonomy, and scoring frameworks.
- Ensure clear differentiation between 1LoD execution errors and 2LoD oversight deficiencies.
- Identify opportunities to enhance 2LoD QA through standardization, enhanced documentation, and use of data analytics.
Pathward
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger.