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Role Overview:
- Lead pre-close and post-close quality assurance across the loan origination lifecycle.
- Coach and develop QA analysts while maintaining review consistency and risk controls.
Responsibilities:
- Oversee daily review queues, capacity, and turnaround times to balance speed and quality.
- Serve as escalation point for disputed findings and drive cross-functional alignment.
- Analyze QA trends to identify root causes and implement measurable improvements.
Qualifications:
- 7+ years in mortgage or consumer lending QA, underwriting, or operations.
- 3+ years managing teams with strong analytical and communication skills.
Benefits:
- Competitive compensation, equity, and annual bonus potential.
- Comprehensive health coverage, PTO, parental leave, and wellbeing programs.
Zippy
Zippy provides fast, fully online manufactured home loans and insurance to buyers across the United States. It is a remote-first company backed by institutional investors, fostering a collaborative culture focused on affordable housing and financial empowerment.