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What You'll Do:
- Develop QA scorecards and review calls, emails, and texts to improve admissions interactions.
- Analyze performance data to identify drop-off points and coach teams for better conversion.
- Collaborate with cross-functional partners to fix journey friction and protect accuracy.
What You'll Bring:
- Experience in admissions quality, contact-center QA, or customer experience.
- Practical CRM and reporting skills with HubSpot, Excel, and BI dashboards.
- A customer-first, evidence-driven approach to coaching and operational improvement.
Why You'll Love Working Here:
- Shape a growing quality function with visible impact on educator journeys.
- Work in a mission-driven culture built on Love, Joy, Boldness, Teamwork, and Curiosity.
Colibri Group
Colibri Group is a leader in online professional education, serving more than one million learners each year through trusted brands like Moreland University. Its culture emphasizes Love, Joy, Boldness, Teamwork, and Curiosity.