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  • Own Thumbtack's vendor and outsourcing strategy for Service Operations, including sourcing decisions and make-versus-buy recommendations.
  • Design and optimize the governance model for vendor performance with SLA architecture and QBR structures.
  • Build the measurement framework for scaled delivery, ensuring quality, cost efficiency, and leading indicators for program health.

Program Management Vendor Management Strategic Sourcing Data Analysis Cross-functional Leadership

20 jobs similar to Senior Program Manager, Vendor & Scaled Operations

Jobs ranked by similarity.

$110,000–$150,000/yr
US

  • Oversee governance and lifecycle management of PENN's technology vendor portfolio, including cloud, gaming, and mission-critical systems.
  • Coordinate contract reviews, renewals, approvals, and vendor governance across multiple stakeholder groups.
  • Maintain centralized vendor inventory, reporting, and governance processes to improve accountability and decision-making.

PENN Entertainment is North America's leading provider of integrated entertainment, sports content, and casino gaming experiences. With locations throughout North America, the company is committed to career growth and supporting employees as they expand their skills.

$150,000–$205,000/yr
US

  • Lead end-to-end delivery of enterprise supply chain analytics and optimization programs
  • Translate business requirements into technical architectures using Lyric's platform
  • Manage cross-functional delivery teams across geographies and time zones

Lyric builds an enterprise AI platform to optimize supply chain decisions. The company is a fast-growing startup backed by Fortune 500 clients like Coca-Cola, with a culture of innovation and hands-on problem solving.

Canada Unlimited PTO

  • Manage the full vendor lifecycle from sourcing to offboarding, including contract negotiations and performance management.
  • Build and maintain centralized vendor and contract tracking systems with automated workflows.
  • Collaborate with stakeholders to improve procurement efficiency and provide visibility into vendor spend.

Our partner is a fast-growing, technology-driven company operating in a distributed, asynchronous environment. The team is small, senior, and collaborative, with a focus on autonomy and transparent communication.

US

  • Serve as the primary point of contact for UX Researchers navigating vendor and procurement processes.
  • Own UX Research vendor engagements from intake through contract execution, purchase order issuance, and invoicing.
  • Manage a portfolio of active engagements, proactively follow up with stakeholders, and resolve blockers to ensure momentum.

Linda Werner & Associates is a staffing and recruiting firm that connects professionals with opportunities in various industries. The team is collaborative and welcoming, valuing immediate impact and proactive communication.

US

  • Own vendor relationships and optimize lead quality, conversion, and ROI through data-driven decisions.
  • Analyze lead performance across sources, adjust purchase criteria, and run structured tests to improve outcomes.
  • Build reporting and partner cross-functionally to ensure scalable, compliant lead generation systems.

AnewHealth is a leading pharmacy care management company specializing in caring for people with complex chronic needs. With over 1,400 team members, they care for more than 100,000 people across all 50 states.

United States

  • Build and run the operating system for high-volume hiring areas, improving funnel performance and using AI-enabled workflows.
  • Manage agency and vendor performance, establish scorecards, and drive corrective action across recruiting pods.
  • Provide data-driven insights and reporting to senior leaders, ensuring hiring health and cross-functional accountability.

We are a healthcare company delivering integrated virtual care and navigation. We have a remote-first culture and a large team dedicated to raising the standard of healthcare for everyone.

US

  • Evaluate AI-generated work products for accuracy, rigor, and commercial judgment.
  • Provide structured feedback to improve AI systems in procurement.
  • Work remotely on flexible schedule with asynchronous collaboration.

The partner company focuses on improving AI systems for procurement and vendor management tasks. They operate with a small research team and emphasize flexible, remote work and asynchronous collaboration.

US Canada Unlimited PTO

  • Own the full vendor lifecycle, managing vendor relationships, negotiations, and renewals across software, marketing, travel, and professional services.
  • Work closely with finance, IT, legal, and business leaders to balance business needs, commercial terms, and vendor risk.
  • Drive savings and better terms by cutting waste, consolidating redundant tools, and rigorously comparing options.

Sardine is the leading agentic risk platform for fighting financial crime. It has a remote-first culture with a globally distributed team and hubs in multiple cities.

$275,000–$321,000/yr
US

  • Lead and transform global end-to-end procurement, strategic sourcing, and purchasing operations.
  • Drive enterprise-wide cost savings and value creation through commercial strategies and vendor portfolio management.
  • Architect and execute global procure-to-pay strategy with cross-functional alignment and scalability.

Motive provides a platform for safety, operations, and finance teams to manage drivers, vehicles, equipment, and fleet spend. Serving nearly 100,000 customers across various industries, the company values diversity and inclusion.

Global Unlimited PTO

  • Own the full vendor lifecycle, from sourcing and evaluation to renewal and offboarding.
  • Prepare and execute contract negotiations to secure better pricing and terms.
  • Manage renewals proactively and maintain a central vendor contract registry.

Progress Partners is a fast-growing technology company that builds and scales next-generation SaaS and mobile platforms. Their global team of experts collaborates across time zones to deliver innovative products, with a remote-first and outcome-oriented culture.

$74,997–$92,021/yr
US 4w PTO 4w maternity 4w paternity

  • Manage day-to-day contract execution and vendor performance for third-party service providers.
  • Ensure contractual compliance, track SLAs, and drive issue resolution with internal stakeholders and vendors.
  • Oversee vendor invoicing, billing accuracy, and payment timeliness per scope of work.

Navitus is an alternative to traditional pharmacy benefit managers, focused on reducing drug costs to make medications more affordable. The company fosters a diverse, creative, and growth-oriented culture, with a team committed to excellent service.

$116,960–$146,200/yr
US

  • Own daily operational execution, SLA compliance, quality scores, and site performance across partner-managed queues.
  • Lead vendor huddles, performance reviews, and root cause analysis to drive continuous improvement.
  • Serve as primary operational point of contact for vendor leadership and align workforce planning with WFM.

Twilio is a cloud communications company that empowers developers to build personalized customer experiences through innovative APIs. With hundreds of thousands of business customers and a remote-first culture, Twilio fosters global inclusion and a collaborative team environment.

$139,900–$244,800/yr
North America

  • Own end-to-end planning and execution of strategic transformation programs, managing multiple concurrent initiatives.
  • Partner with cross-functional leaders to align strategy, facilitate governance, and maintain execution rigor.
  • Leverage AI tools to automate workflows, generate executive reports, and coach teams on AI-native methodologies.

ServiceNow is an AI platform for business reinvention that helps 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.

US

  • Manage multiple concurrent launches and workstreams in a fast-paced marketing organization.
  • Coordinate between internal cross-functional teams and external agency partners to ensure timely delivery.
  • Build and maintain detailed project timelines, facilitate reviews, and proactively identify risks and blockers.

Linda Werner & Associates is a staffing and recruiting firm that connects professionals with contract opportunities. The company focuses on placing talent in fast-paced environments and fosters a collaborative, results-driven culture.

Global Unlimited PTO 16w maternity 16w paternity

  • Own relationships with panel vendors to assess performance and fulfill customer recruitment needs.
  • Review customer requirements, place orders, and monitor progress to ensure timely fulfillment.
  • Build scalable processes and partner with Product and Engineering to improve operational tools.

Maze is a user research platform that helps companies build the right products faster by making user insights accessible. We are a Series B company with under 150 team members, operating a global remote workforce driven by inclusivity and transparency.

$78,200–$101,200/yr
Canada

  • Own defined Success Operations programs including customer recovery, cross-sell, and AI-enabled call center operations, setting goals and managing performance.
  • Analyze conversion, retention, revenue, and cost data, turning findings into clear recommendations.
  • Improve operational workflows by documenting processes, coordinating cross-functionally, and implementing automation where applicable.

Thumbtack helps millions of people confidently care for their homes through a one-stop app for repairs, maintenance, and improvements. With a community of 300,000 local service businesses, they combine personalized guidance and AI tools to serve homeowners across the U.S.

Global

  • Lead a large, multi-site intake operation spanning in-house and nearshore teams.
  • Manage vendor partnerships, including SLAs, KPIs, and performance reviews.
  • Own intake metrics, systems, and cross-functional collaboration with marketing and legal.

EvenUp uses AI to empower personal injury lawyers and victims to get the justice they deserve. The company is one of the fastest-growing vertical SaaS companies, backed by top VCs, and seeks talented, driven, and collaborative individuals to have a lasting impact.

USA Canada Unlimited PTO

  • Own the roadmap and vision for Vendor Spend, defining success metrics for adoption, cost and fraud reduction.
  • Lead expansion of payment methods, including ACH, checks, direct-to-bank, cards, and international, pushing toward straight-through processing.
  • Drive the expense-management bet: Wrapbook-issued spend/purchasing cards and virtual AP cards, including issuance and controls.

Wrapbook is the AI platform for production finance, building systems to put finance teams in control of payroll, spend, and accounting for feature films, TV, and commercials. Trusted by teams at Netflix and Paramount, our team of 350+ is backed by top investors and uses AI to transform finance workflows.

$171,900–$300,800/yr
North America Unlimited PTO

  • Provide program management practices to drive rigorous project execution throughout the project lifecycle.
  • Manage cross-functional projects and senior-level executives to ensure exceptional customer experience.
  • Drive collaboration and efficient decision-making between internal and external stakeholders.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.

$119,793–$155,179/yr
Canada

  • Own the product vision, strategy, and roadmap for unlocking growth among larger, more sophisticated pros.
  • Develop a deep understanding of how these pros operate using research and data to identify unmet needs and growth opportunities.
  • Lead new products and capabilities from early discovery through launch and adoption, partnering with engineering, design, and commercial teams.

Thumbtack helps millions of people confidently care for their homes by providing personalized guidance, AI tools, and a best-in-class hiring experience. With a community of over 300,000 local service businesses across the U.S., Thumbtack is a collaborative, data-driven company united by the goal of helping pros build stronger businesses.