Own enterprise contact demand forecasting and capacity planning across internal and BPO teams.
Lead workforce management platform migrations (Verint, Webex, Amazon Connect) and modernize scheduling and real-time operations.
Deliver decision-ready executive communication and build high-performing analytical teams through coaching and change leadership.
HealthEquity administers HSAs, FSAs, HRAs, COBRA, and commuter benefits, empowering healthcare consumers to save and improve lives. It is a large company with a strengths-based, empowerment-oriented culture focused on member experience and operational excellence.
Monitor global Technical Support and escalation queues to ensure clear ticket ownership and timely resolution.
Manage real-time staffing, schedules, and workload distribution across channels and regions to meet customer demand.
Develop forecasts, capacity plans, and operational reports to align resources with service-level expectations.
Turnitin is a recognized innovator in global education, providing learning integrity and assessment solutions to over 16,000 academic institutions, publishers, and corporations in more than 185 countries. With a remote-first culture and team members across over 35 countries, Turnitin fosters a diverse, collaborative environment unified by a shared desire to make a difference in education.
Lead workforce forecasting, staffing, and scheduling initiatives across multi-site healthcare operations.
Partner with operations, finance, data services, and IT to optimize staffing strategies and improve volume forecasting.
Develop standard processes and best practices for scheduling and time tracking systems to drive efficiency and team member experience.
GoHealth is a multi-site healthcare organization providing urgent care services across over 250 centers nationwide. The company fosters a culture of collaboration, innovation, and accountability.
Lead and develop a team of WFM Scheduling Analysts supporting both Contact Center and Back Office operations.
Own schedule publication, real-time and intraday management, and back office inventory and workload management.
Serve as the primary escalation point for scheduling issues, staffing exceptions, and real-time monitoring gaps.
HealthEdge offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge, and we're investing in the people who power that growth.
Own forecasting, capacity planning, and analytics across our virtual clinic for all key roles.
Monitor queues and staffing in real time, making intraday adjustments and flagging risks to operations.
Leverage in-house AI tools and LLMs to generate, validate, and refine forecasts against historical performance.
CareTalk Health is a virtual-only national medical practice delivering chronic care management and preventive care to Medicare members through health plan partnerships. We are a remote-first telehealth practice that combines clinical operations with AI-powered tools in an inclusive, collaborative environment.
Own centralized forecast, capacity planning, and workforce cost optimization across all lines of business.
Model workforce and financial trade-offs across internal FTEs, BPO partners, overtime spend, and productivity shifts.
Partner with Finance, Product, and Operations to align on staffing commitments and deliver executive memos.
We are an app-based marketplace connecting healthcare professionals with workplaces that need workers, enabling financial stability while providing essential care across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people, profitable since 2022, and a top Y-Combinator company.
Lead end-to-end Tier 1 and Tier 2 contact center operations across Member, Broker, and Provider channels.
Manage a geographically distributed leadership team and build an inclusive, high-accountability remote culture.
Drive performance frameworks, workforce management, and technology strategy to scale service operations.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. Oscar fosters an inclusive, high-accountability remote culture and is an equal opportunity employer.
Lead demand forecasting and S&OP coordination across a diverse product portfolio.
Analyze sales data and collaborate with Sales, Marketing, and Supply Chain to align demand expectations.
Improve forecast accuracy and support inventory planning in a fully remote role.
The company operates in a collaborative manufacturing and distribution environment, supporting a diverse product portfolio. It values data-driven decision-making and continuous improvement.
Lead workforce capacity planning and staffing forecast initiatives, translating business goals into actionable solutions.
Develop staffing models using operational data and partner with business leaders to influence workforce decisions.
Support analytics performance by monitoring SLAs, customer satisfaction, and staffing trends across markets and lines of business.
Centene is a healthcare company that connects people to the care they need and provides access to high-quality healthcare, innovative programs, and health solutions. It is a large organization committed to improving lives, with a culture focused on meaningful work, collaboration, and offering flexible work arrangements.
Drive and deliver all aspects of the employee life cycle for a distributed workforce, including recruitment, onboarding, performance management, and offboarding.
Oversee core HR operations, multi-state compliance, values-aligned compensation and benefits plans, and HR policies while partnering with Finance and Operations.
Support people managers through coaching, training, strategic workforce planning, and change management execution to enhance employee experience.
Marguerite Casey Foundation works toward a country where government prioritizes the needs of excluded and underrepresented people by supporting organizations and leaders focused on shifting power. The Foundation has a distributed workforce and values belonging, mutual respect, and trust.
Lead workforce management for the 24/7 National Maternal Mental Health Hotline, including scheduling, staffing models, and coverage gap analysis.
Own the Hotline's training program end to end, developing curriculum and delivering onboarding and ongoing training.
Oversee day-to-day service operations, ensuring 24/7 live coverage and coordination with clinical standards.
Postpartum Support International (PSI) promotes awareness, prevention, and treatment of mental health issues related to childbearing, supporting families and training providers. With a dedicated and passionate board and staff, PSI operates the National Maternal Mental Health Hotline and maintains a fully remote workforce.
Lead a high-performing remote service team to drive exceptional customer outcomes and retention.
Coach and mentor 8-10 agents while using data to improve performance and operational efficiency.
Serve as a P&C insurance expert to ensure service quality, compliance, and cross-sell opportunities.
Trellis is a tech company behind Savvy, a licensed insurance agency, rewriting the insurance experience with clean design and a customer-first mindset. We're a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures, with a remote-first team that moves quickly and builds with intention.