Lead and develop a team of WFM Scheduling Analysts supporting both Contact Center and Back Office operations.
Own schedule publication, real-time and intraday management, and back office inventory and workload management.
Serve as the primary escalation point for scheduling issues, staffing exceptions, and real-time monitoring gaps.
HealthEdge offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge, and we're investing in the people who power that growth.
Own forecasting, capacity planning, and analytics across our virtual clinic for all key roles.
Monitor queues and staffing in real time, making intraday adjustments and flagging risks to operations.
Leverage in-house AI tools and LLMs to generate, validate, and refine forecasts against historical performance.
CareTalk Health is a virtual-only national medical practice delivering chronic care management and preventive care to Medicare members through health plan partnerships. We are a remote-first telehealth practice that combines clinical operations with AI-powered tools in an inclusive, collaborative environment.
Lead workforce forecasting, staffing, and scheduling initiatives across multi-site healthcare operations.
Partner with operations, finance, data services, and IT to optimize staffing strategies and improve volume forecasting.
Develop standard processes and best practices for scheduling and time tracking systems to drive efficiency and team member experience.
GoHealth is a multi-site healthcare organization providing urgent care services across over 250 centers nationwide. The company fosters a culture of collaboration, innovation, and accountability.
Lead workforce management for the 24/7 National Maternal Mental Health Hotline, including scheduling, staffing models, and coverage gap analysis.
Own the Hotline's training program end to end, developing curriculum and delivering onboarding and ongoing training.
Oversee day-to-day service operations, ensuring 24/7 live coverage and coordination with clinical standards.
Postpartum Support International (PSI) promotes awareness, prevention, and treatment of mental health issues related to childbearing, supporting families and training providers. With a dedicated and passionate board and staff, PSI operates the National Maternal Mental Health Hotline and maintains a fully remote workforce.
Own enterprise contact demand forecasting and capacity planning across internal and BPO teams.
Lead workforce management platform migrations (Verint, Webex, Amazon Connect) and modernize scheduling and real-time operations.
Deliver decision-ready executive communication and build high-performing analytical teams through coaching and change leadership.
HealthEquity administers HSAs, FSAs, HRAs, COBRA, and commuter benefits, empowering healthcare consumers to save and improve lives. It is a large company with a strengths-based, empowerment-oriented culture focused on member experience and operational excellence.
Analyze workforce capacity, utilization, and demand trends to support data-driven planning.
Build and maintain dashboards and reports for workforce health and performance.
Partner with HR, Operations, and Finance to translate data into actionable insights.
Edmentum is a tech-enabled learning solutions company dedicated to helping educators and students succeed. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.
Own centralized forecast, capacity planning, and workforce cost optimization across all lines of business.
Model workforce and financial trade-offs across internal FTEs, BPO partners, overtime spend, and productivity shifts.
Partner with Finance, Product, and Operations to align on staffing commitments and deliver executive memos.
We are an app-based marketplace connecting healthcare professionals with workplaces that need workers, enabling financial stability while providing essential care across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people, profitable since 2022, and a top Y-Combinator company.
Compile data-driven reports for senior stakeholders and build Looker dashboards.
Perform root-cause analysis and automate processes using SQL and Google Sheets.
Manage incidents and create dynamic burndown plans to predict service recovery.
Monzo is a digital bank on a mission to make money work for everyone, offering accounts, savings, investments, and pensions in the UK. With a focus on award-winning customer service and financial education, Monzo has grown significantly and fosters an inclusive, diverse culture.
Serve as a hands-on technical expert across both pre-sales and post-sales customer engagements for a workforce management platform.
Lead discovery calls, configure solutions, deliver product demos, training, and implementation guidance, and troubleshoot live production issues.
Work independently in a remote environment while becoming a trusted product expert and key contributor to customer experience.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through objective, skills-based screening. It uses advanced algorithms to review applications and supports the recruitment process with technology while human decisions remain central.
Allocate resources based on skills, experience, and availability to meet engagement demand.
Monitor capacity, utilization, and forecast accuracy to identify risks and improvement opportunities.
Lead recurring alignment meetings and coordinate cross-pod staffing to optimize workforce deployment.
Aprio is a top 20 CPA and advisory firm with 40 U.S. office locations and over 3,200 team members speaking 60+ languages. The firm fosters a top-rated culture, offering vast growth opportunities and a flexible work environment.
Monitor digital production queues in real time and resolve workflow exceptions to meet service-level agreements.
Prioritize thousands of daily reports, investigate failures, and escalate urgent blockers to protect delivery timelines.
Collaborate with cross-functional teams to improve workflow stability and support new process implementations.
This is a fully remote production control role supporting digital workflows for a US-based partner organization. The company focuses on accurate, deadline-driven operations with a collaborative culture.
Evaluate customer interactions across calls, emails, chats, and tickets against quality standards.
Design and deliver onboarding and continuous training modules, plus actionable coaching feedback.
Identify performance trends and build targeted learning interventions to drive operational excellence.
Learning Network is a growing, innovative, and customer-centric educational services company that brings innovative education to thousands of students. The culture prioritizes service, with a supportive community of people who care about customers and colleagues.