Lead and develop a team of WFM Scheduling Analysts supporting both Contact Center and Back Office operations.
Own schedule publication, real-time and intraday management, and back office inventory and workload management.
Serve as the primary escalation point for scheduling issues, staffing exceptions, and real-time monitoring gaps.
HealthEdge offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge, and we're investing in the people who power that growth.
Lead workforce forecasting, staffing, and scheduling initiatives across multi-site healthcare operations.
Partner with operations, finance, data services, and IT to optimize staffing strategies and improve volume forecasting.
Develop standard processes and best practices for scheduling and time tracking systems to drive efficiency and team member experience.
GoHealth is a multi-site healthcare organization providing urgent care services across over 250 centers nationwide. The company fosters a culture of collaboration, innovation, and accountability.
Answer incoming telephonic, text, and chat inquiries, providing psychosocial support and referrals.
Maintain complete and timely documentation of cases in Salesforce.
Collaborate with the remote team and ensure privacy and confidentiality of each help-seeker.
Postpartum Support International (PSI) promotes awareness, prevention, and treatment of mental health issues related to childbearing. PSI's dedicated and passionate board and staff support families and provide expert training and resources, operating the National Maternal Mental Health Hotline.
Lead a non-clinical outreach team, overseeing daily operations and EHR/platform administration.
Monitor KPIs, manage escalations, and implement workflow improvements for patient engagement.
Coach, mentor, and develop a remote team while fostering an inclusive, patient-centered culture.
Aledade PBC is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, the company has grown into the largest network of independent primary care in the country, fostering a remote-first, collaborative, and inclusive culture.
Lead, coach, and develop a team of Member Service Representatives to deliver exceptional member experiences.
Manage daily operations, including real-time queue management and quality assurance through call audits and calibrations.
Track performance metrics and drive continuous improvement using data from Salesforce, Zendesk, and Talkdesk.
Twin Health empowers people to prevent and reverse chronic metabolic diseases like type 2 diabetes using AI Digital Twin technology. The company is scaling rapidly with over $100 million in funding and has been named one of Newsweek's Top Most Loved Workplaces.
Lead clinical operations for management consultation, balancing a caseload with team oversight and complex case support.
Develop training, workflows, and SOPs while serving as a subject matter expert for customer-specific operations.
Coordinate queue assignments, track projects in Smartsheet, and ensure SLAs and quality targets are met.
Spring Health is a global mental health company using an AI-native platform to deliver personalized support across coaching, therapy, and medication management. It serves over 800 companies, has raised more than $370 million, and is valued at $2.5 billion.
Lead, coach, and manage the Client Support team to meet KPIs and service levels.
Own day-to-day team operations including queues, scheduling, and CRM data.
Act as escalation point for client issues and drive process improvements.
Campminder builds software that supports summer camps in their digital transformation, creating value for an industry that enables meaningful experiences for kids. With over 100 employees, the company is stable, profitable, and known for a values-led culture emphasizing work/life balance, flexibility, and emerging technology.
Lead daily After Hours operations, managing workload, queues, service levels, staffing, and escalations.
Coach and develop a high-performing Account Management team, driving accountability and engagement.
Use data and metrics to improve workflows, efficiency, and service quality while partnering with day and international teams.
Uber Freight helps companies move goods reliably and efficiently using technology, people, and transportation capacity. The company works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight, fostering a culture of ownership, adaptability, and customer service.
Manage day-to-day operations of a Tier 1 contact center supporting multiple clients via phone, email, and chat, ensuring service levels and customer satisfaction goals are met.
Translate strategic goals into tactical deliverables, coach and develop supervisory staff, and conduct calibration sessions to ensure consistency in customer interactions.
Oversee agent scheduling, de-escalate customer issues, monitor performance metrics, and build team morale through daily interaction and support.
Kobie is a loyalty solutions partner for top global brands, focused on building emotional connections with consumers. Named a Top Workplace in the USA, they foster a collaborative, growth-focused culture and support a diverse, inclusive team.
Lead end-to-end Tier 1 and Tier 2 contact center operations across Member, Broker, and Provider channels.
Manage a geographically distributed leadership team and build an inclusive, high-accountability remote culture.
Drive performance frameworks, workforce management, and technology strategy to scale service operations.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. Oscar fosters an inclusive, high-accountability remote culture and is an equal opportunity employer.
Own enterprise contact demand forecasting and capacity planning across internal and BPO teams.
Lead workforce management platform migrations (Verint, Webex, Amazon Connect) and modernize scheduling and real-time operations.
Deliver decision-ready executive communication and build high-performing analytical teams through coaching and change leadership.
HealthEquity administers HSAs, FSAs, HRAs, COBRA, and commuter benefits, empowering healthcare consumers to save and improve lives. It is a large company with a strengths-based, empowerment-oriented culture focused on member experience and operational excellence.
Own and evolve provider support workflows, automation, and data practices to enable provider success.
Partner with clinical leadership across the provider lifecycle from onboarding through retention.
Design systems and automation to reduce administrative burden and help prevent provider burnout.
They operate a high-impact telehealth platform focused on improving access to specialized care. The organization is growing and values operational excellence, clinician support, and innovation in workflow automation.
Own forecasting, capacity planning, and analytics across our virtual clinic for all key roles.
Monitor queues and staffing in real time, making intraday adjustments and flagging risks to operations.
Leverage in-house AI tools and LLMs to generate, validate, and refine forecasts against historical performance.
CareTalk Health is a virtual-only national medical practice delivering chronic care management and preventive care to Medicare members through health plan partnerships. We are a remote-first telehealth practice that combines clinical operations with AI-powered tools in an inclusive, collaborative environment.
Develop and deliver live and digital training for client RN and MD reviewer teams on queue management workflows.
Coordinate client onboarding training and build scalable training toolkits and LMS content.
Collaborate with internal teams to translate workflow changes into effective training materials and iterate based on user feedback.
Cohere Health delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration and cost containment. The company works with over 660,000 providers and handles over 12 million prior authorization requests annually, fostering a culture of empathy, candor, and continuous growth among its team.
Triage incoming phone calls from members and pharmacies with professional etiquette.
Identify, document, and escalate member and pharmacy concerns to appropriate teams.
Ensure first-call resolution and exceptional customer care with genuine compassion.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We are an intelligence platform powering benefits plans for millions of Americans, delivering the healthcare we all deserve.
Answer, screen, and triage inbound calls, verifying caller information and quoting member benefits.
Research and provide referrals based on member needs, document activities, and make outbound enrollment calls.
Coordinate Critical Incident Response and Management Referral requests, liaising between clients, providers, and HR.
Uprise Health transforms the delivery and accessibility of mental and behavioral healthcare to bring whole person care to individuals worldwide. The company fosters a culture of compassion, integrity, collaboration, velocity, and advocacy.
Evaluate customer interactions across calls, emails, chats, and tickets against quality standards.
Design and deliver onboarding and continuous training modules, plus actionable coaching feedback.
Identify performance trends and build targeted learning interventions to drive operational excellence.
Learning Network is a growing, innovative, and customer-centric educational services company that brings innovative education to thousands of students. The culture prioritizes service, with a supportive community of people who care about customers and colleagues.
Lead a team of approximately 15 Home Concierge Specialists in a high-volume outbound contact center environment.
Coach individual performance through weekly sessions, call reviews, and behavior-based feedback.
Own team results across sales conversion, customer outcomes, and call quality to drive continuous improvement.
Clever Real Estate helps people make confident decisions when buying or selling a home. Since 2017, the company has helped over 30,000 families and saved consumers more than $210 million in real estate fees, with nine consecutive years of revenue growth.
Handle after-hours client communications, monitor phone and text lines, and coordinate urgent care cancellations or labor alerts.
Manage sales pipeline, maintain lead records, set up new clients, and support hiring administration with CRM and AI tools.
Work independently during U.S. off-hours to complete recurring operational tasks and improve workflows using established systems.
20four7VA provides remote administrative and support services to clients worldwide, focusing on developed markets like the US, UK, Canada, and Australia. It fosters a supportive community offering training, guidance, and constant support for its contractors.