Source Job

US 3w PTO

  • Answer incoming telephonic, text, and chat inquiries, providing psychosocial support and referrals.
  • Maintain complete and timely documentation of cases in Salesforce.
  • Collaborate with the remote team and ensure privacy and confidentiality of each help-seeker.

Mental Health Salesforce Microsoft Office Communication

20 jobs similar to Hotline Counselor

Jobs ranked by similarity.

US

  • Conduct quality assurance reviews of HelpLine interactions and provide direct, constructive feedback to volunteers.
  • Provide unbiased, nonjudgmental perinatal mental health peer support and manage the HelpLine queue during surges.
  • Document all interactions in iCarol and collaborate with the team to ensure consistent, high-quality support.

PSI provides peer support, education, and resources for perinatal mental health. The organization operates a HelpLine staffed by volunteers and specialists, fostering a collaborative culture focused on growth and quality.

Global Unlimited PTO 16w maternity 16w paternity

  • Serve as first point of contact for members and providers via phone and email, resolving health insurance inquiries.
  • Use active listening and empathy to understand issues, explain benefits, claims, and coverage, and document interactions.
  • Maintain a structured schedule, with availability during peak season, and uphold the Gravie CARE service model and core values.

Gravie creates innovative health benefits for small and midsize businesses, focusing on solutions that genuinely benefit employees. The company is well-funded, non-hierarchical, and merit-driven, with a culture that values authenticity, curiosity, and creativity.

$60,000–$63,000/yr

  • Provide outpatient mental health services via telehealth, including assessments and treatment planning.
  • Work collaboratively with clients to achieve their goals, using a strengths-based approach.
  • Maintain accurate documentation and ensure HIPAA-compliant telehealth sessions.

Brave Health is a community health-centered organization dedicated to expanding access to compassionate, high-quality mental health care through technology. They aim to close the gap in Medicaid acceptance, serving a diverse population with a remote team.

US

  • Provide warm, empathetic responses to incoming calls from students needing support or who may be in crisis.
  • Complete risk assessments and de-escalate crisis intensity to prevent self-harm or harm to others.
  • Collaborate with students to develop a plan for safety and recommend next steps.

Mantra Health partners with universities to provide teletherapy and crisis support for college students. The company has raised $34 million and serves students nationwide, with a mission-driven culture focused on student well-being.

US

  • Provide individual psychotherapy to adult clients through a secure telehealth platform
  • Complete comprehensive clinical assessments and develop individualized treatment plans
  • Maintain timely and accurate clinical documentation and participate in monthly case reviews

Mood Health is a collaborative mental health group practice focused on expanding access to high-quality care by handling administrative tasks for therapists. They work with diverse client populations including Medicaid, Medicare, and commercial insurance, and support their clinicians with a team-based infrastructure.

US

  • Answer inbound calls and make outbound calls to create sales opportunities for the retail sales team.
  • Qualify customers for the reverse mortgage program using scripted guidelines and transfer interested leads.
  • Update the sales CRM with notes and schedule follow-up appointments to maintain the pipeline.

Longbridge Financial provides home equity solutions for seniors, helping them access their home equity for retirement. With an "Excellent" Trustpilot rating and over a thousand testimonials, they've been named a Great Place to Work three years running, fostering a supportive and growth-oriented culture.

  • Provide comprehensive, holistic psychiatric care to perinatal, perimenopausal, and menopausal patients via a fully remote telehealth model.
  • Practice within a care model prioritizing clinical quality and collaboration with the client's Seven Starling therapist.
  • Conduct 60-minute intakes and 20-30 minute follow-ups, adapting to an early-stage startup environment.

Seven Starling is a leading virtual provider of women's behavioral health services, supporting women through reproductive life stages with a holistic model combining therapy, peer support, and medication management. They are a growing, mission-driven startup partnering with major health plans, with 94% of patients showing significant improvement.

US

  • Earn $43-$70 per hour for live sessions with guaranteed weekly pay.
  • Work remotely and set your own schedule while BetterHelp handles insurance.
  • Receive a $500-$1,000 first client bonus and $650 monthly health stipend.

BetterHelp is one of the world’s largest online therapy platforms, matching licensed therapists with clients for mental health support. It provides a supportive community of 30,000+ therapists, autonomy over clinical decisions, and handles administrative and insurance tasks.

US

  • Provide virtual psychotherapy and develop individualized treatment plans.
  • Deliver evidence-guided, culturally responsive care with accurate documentation.
  • Collaborate with the care team and practice within licensing standards.

Open Mind Health provides culturally affirming, evidence-guided virtual mental health care to diverse and underserved populations. Recognized among Business Fortune's 30 Best Companies of the Year (2025), the company fosters a flexible, supportive, and culturally responsive remote culture.

$100,000–$100,000/yr
US

  • Conduct comprehensive clinical assessments and provide solution-focused guidance, advocacy, and support on every call.
  • Triage crisis calls and coordinate care with providers, facilities, and health services to ensure member safety and access to appropriate care.
  • Maintain accurate documentation, handle EAP service calls, and resolve member and provider inquiries in accordance with company policies.

Uprise Health transforms the delivery and accessibility of mental and behavioral healthcare, bringing whole person care to individuals worldwide. The company fosters a culture of compassion, integrity, collaboration, velocity, and advocacy in a remote, team-oriented environment.

$900–$1,100/mo
South Africa Philippines

  • Answer incoming patient phone calls and provide professional support.
  • Schedule and coordinate patient appointments and follow up on billing claims.
  • Manage prior authorizations and document patient communications in the EHR.

Assist World is a remote staffing company that connects virtual assistants with healthcare practices. They are a growing company with a focus on 100% remote work and a no-tracker policy.

US

  • Provide therapy sessions via online platform for adults, couples, or teens.
  • Enjoy flexible schedule and fully remote work with no overhead.
  • Receive competitive hourly compensation and benefits including health stipend and CEU courses.

BetterHelp is one of the world’s largest online therapy platforms for mental health professionals. They have over 30,000 therapists and focus on client care without admin overhead.

California

  • Provide individual psychotherapy to adult clients via our secure telehealth platform.
  • Conduct comprehensive clinical assessments and develop individualized treatment plans.
  • Deliver compassionate, evidence-based care and maintain accurate clinical documentation.

We are a collaborative mental health group practice working to make high-quality behavioral healthcare accessible to more people. We serve clients across diverse backgrounds and provide operational support for clinicians.

US

  • Provide primary phone support for customers, including handling escalated calls with empathy and professionalism.
  • Manage email and EMR messaging as secondary channels to resolve non-medical inquiries.
  • Navigate multiple platforms simultaneously while upholding productivity and quality standards.

Hims & Hers is a leading health and wellness platform that redefines healthcare by delivering accessible, affordable, and personal care from diagnosis to treatment. They are a public company on the NYSE with a talent-first, flexible/remote culture.

US Unlimited PTO

  • Provide direct clinical support to patients undergoing medication abortion, including triage, assessment, and nursing guidance.
  • Deliver culturally responsive, evidence-based care through chat and virtual visits, ensuring patients feel heard and supported.
  • Navigate clinical protocols and regulatory requirements while working in a fast-paced, mission-driven startup environment.

Hey Jane provides safe, discreet medication abortion and other reproductive health services via telemedicine. They have helped over 100,000 patients and employ an in-house clinical care team of board certified doctors, clinicians, nurses, and patient care advocates.

United States

  • Deliver individual and family therapy through secure telehealth platforms.
  • Develop individualized, trauma-informed treatment plans based on client needs.
  • Collaborate with an interdisciplinary care team including therapists, psychiatrists, and care coordinators.

The company provides accessible, high-quality mental health care to children, adolescents, and young adults via telehealth. It fosters a collaborative and flexible remote culture, supporting clinicians with professional development and interdisciplinary teamwork.

US

  • Serve as the primary point of contact for members seeking legal help across phone, chat, and digital channels.
  • Conduct detailed intake interviews, verify information, and accurately document cases in CRM systems.
  • Coordinate attorney consultations and keep members updated as cases move toward resolution.

This partner company provides legal assistance services to members, coordinating intake, referrals, and case management. They foster a structured, fast-paced culture focused on professionalism, confidentiality, and service excellence.

US Unlimited PTO

  • Provide real-time support to clients during live virtual group sessions, reinforcing engagement and safety.
  • Document client participation and behavior, communicating concerns to the clinical team promptly.
  • Support care coordination and discharge planning to ensure continuity across levels of care.

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP and IOP services. As a newly launched organization, they are building a team of passionate professionals to reshape mental health care.

US

  • Answer, screen, and triage inbound calls, verifying caller information and quoting member benefits.
  • Research and provide referrals based on member needs, document activities, and make outbound enrollment calls.
  • Coordinate Critical Incident Response and Management Referral requests, liaising between clients, providers, and HR.

Uprise Health transforms the delivery and accessibility of mental and behavioral healthcare to bring whole person care to individuals worldwide. The company fosters a culture of compassion, integrity, collaboration, velocity, and advocacy.

  • Provide 15–22 telehealth sessions per week delivering individual and family therapy to children, adolescents, and young adults.
  • Conduct comprehensive behavioral health assessments and develop individualized, trauma-informed treatment plans.
  • Collaborate with an interdisciplinary care team and complete timely, accurate clinical documentation in the EHR.

Backpack Healthcare is a clinician-led, minority-owned organization providing high-quality virtual mental health services to children, adolescents, and young adults across Kentucky. Since 2020, they have supported 12,000+ children and families, fostering a collaborative, mission-driven culture where clinicians thrive.