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Key Responsibilities:
- Serve as the main contact for members seeking legal support.
- Conduct intake interviews, verify eligibility, and coordinate referrals.
- Maintain accurate documentation and case updates.
Requirements:
- At least 2 years in customer service or case management.
- Experience in regulated environments and handling confidential data.
- Strong communication and organizational skills.
Why Join:
- Fully remote position within the US.
- Competitive hourly pay plus performance bonus.
- Comprehensive benefits including medical, 401(k), and paid leave.
Not Disclosed
This partner company provides legal assistance services to members, coordinating intake, referrals, and case management. They foster a structured, fast-paced culture focused on professionalism, confidentiality, and service excellence.