Hotline Counselor

Role Overview:

• Deliver psychosocial support, education, and referrals to help-seekers of the National Maternal Mental Health Hotline.
• Manage incoming telephonic, text, and chat inquiries with empathy and professionalism.

Key Responsibilities:

• Conduct assessments and provide immediate support, evidence-based information, and brief interventions.
• Maintain accurate, detailed, and timely case documentation in Salesforce.
• Ensure privacy and confidentiality of each help-seeker.

Qualifications:

• Bachelor's degree in a related field preferred; licensed clinician, healthcare professional, or certified doula/lactation consultant/peer specialist required.
• Two years' experience working with maternal and child health population.
• Proficiency with Microsoft Office, Google Workspace, Zoom, and internet browsers.

What We Offer:

• Fully remote, asynchronous work environment.
• Comprehensive benefits including medical, dental, vision, retirement plan with match.
• Generous PTO and inclusive parental leave.