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Operations & Service Management:
- Own daily After Hours operations, including workload, queues, service levels, staffing, and escalations.
- Translate organizational goals into team priorities and use data to drive process improvements.
People Leadership & Development:
- Lead, coach, and develop a high-performing After Hours team with regular 1:1s and performance reviews.
- Build a culture of ownership, adaptability, and customer service while managing attendance and productivity.
Qualifications:
- Bachelor’s degree and/or 4+ years of operations, account management, logistics, or related experience.
- 1+ years of people-management experience and ability to work an After Hours schedule, including weekends and holidays.
Uber Freight
Uber Freight helps companies move goods reliably and efficiently using technology, people, and transportation capacity. The company works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight, fostering a culture of ownership, adaptability, and customer service.