Source Job

• Monitor agent performance in quality, productivity, and attendance to maintain QA scores above 9%.
• Provide frequent coaching based on QA feedback, metrics, and ticket observations.
• Handle escalations, ensure schedule adherence, and maintain coaching logs.

Clipboard is on a mission to uplift communities through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and has been profitable since 2022.

• Handle after-hours client communications, monitor phone and text lines, and coordinate urgent care cancellations or labor alerts.
• Manage sales pipeline, maintain lead records, set up new clients, and support hiring administration with CRM and AI tools.
• Work independently during U.S. off-hours to complete recurring operational tasks and improve workflows using established systems.

20four7VA provides remote administrative and support services to clients worldwide, focusing on developed markets like the US, UK, Canada, and Australia. It fosters a supportive community offering training, guidance, and constant support for its contractors.

• Lead a remote customer support team during night shifts to achieve operational excellence and resolve complex cases.
• Use data-driven analysis to optimize team performance and identify process improvements through cross-functional collaboration.
• Foster a culture of growth and wellbeing by mentoring team members, providing feedback, and promoting inclusive leadership.

Wise is a global technology company building the best way to move and manage money across borders. With a diverse team of over 5,000 employees, they foster a mission-driven, inclusive culture focused on innovation and customer savings.

• Lead and mentor a remote service team to deliver excellent customer support.
• Define KPIs to monitor efficiency, satisfaction, and service quality.
• Act as liaison to clinical staff, triage O&P devices and manage customer communication.

Hanger is the world's premier provider of orthotic and prosthetic (O&P) services and products. With 160 years of clinical excellence, Hanger employees touch thousands of lives daily and foster a culture of empowerment.

• Own the team's metrics including first response time, median time to close, and SLA adherence, coaching rather than reporting.
• Build a 24-hour weekday coverage model from a 12-hour window, including shift design and hiring across US, London, and Seoul.
• Stand up a formal QA process for support tickets, turning findings into coaching and process improvements.

Fieldguide builds AI-powered software for audit and assurance practitioners to enhance trust in global commerce and capital markets. The company has raised over $125M from top investors, serves more than 50% of the top-100 CPA firms, and maintains a remote-first, inclusive, and supportive culture.

• Manage complex customer and operational cases to ensure efficient order movement from scheduling through final delivery or return.
• Coordinate with Customer Experience, Supply Planning, Warehousing, logistics partners, and external carriers to resolve exceptions quickly.
• Proactively identify recurring issues, investigate root causes, and implement practical improvements to logistics workflows.

The partner company operates in logistics and supply chain management, supporting high-volume delivery, return, and replacement operations across the US and Canada. The work environment is fully remote, with a focus on operational excellence and cross-functional collaboration.

• Manage $10M-$15M revenue across an assigned area, overseeing Operations Managers and On-Site Coordinators.
• Meet quarterly with customers, monitor KPIs, and resolve service issues to ensure expectations are exceeded.
• Drive gross margin, monitor Independent Contractor compliance, and develop direct reports into leaders.

USPack is a leading logistics provider customized for same-day delivery, helping brands and businesses win in the delivery economy. They invest in employees, foster an inclusive culture with growth opportunities, and emphasize collaboration, integrity, and innovation.

• Coordinate and oversee daily field operations, schedules, and reporting.
• Monitor project progress, attendance, and KPIs while resolving operational issues.
• Maintain documentation and support field teams with operational challenges.

TSMG coordinates large-scale field operations for autonomous vehicle testing. It supports distributed international teams in a fast-paced project environment.

• Assist with routing and scheduling client delivery orders
• Assign drivers from the existing driver pool based on route requirements
• Monitor active deliveries and help resolve operational issues

We are a leading on-demand delivery platform connecting customers with drivers. We maintain a fast-paced, customer-focused culture with a growing team.

• Own real-time support queue monitoring, staffing coverage, and ticket flow to prevent backlogs.
• Write and maintain SOPs and Confluence documentation for support processes and best practices.
• Act as the go-to SME, coach the team, handle escalations, and jump on tickets when needed.

O.R. TRAX is a healthcare SaaS company that automates vendor management and surgical scheduling for hospitals and ambulatory surgery centers. The company is fast-growing and execution-driven, supporting hundreds of hospitals with zero-hardware deployment and enterprise-scale reliability.

• Manage the customer service team, handle escalations, refunds, and improve SOPs and FAQs.
• Oversee inventory levels, restock forecasts, logistics, and factory coordination.
• Maintain the Shopify store, update SKUs, manage Notion, and report weekly KPIs.

Wing Assistant is a one-stop shop helping companies build world-class teams and automate operations. The company fosters an inclusive, supportive culture with fully remote roles and opportunities for growth.

• Lead a pooled team of Inside Account Managers to deliver consistent, structured service across a portfolio of Inside-tier clients.
• Act as a player-coach managing both team performance and direct account activity to drive efficiency and growth.
• Partner with Commercial Operations and Sales to identify process improvements and technology enhancements.

ALTOUR is a globally recognized leader in corporate travel management, managing the complexities of connecting people to represent their brands. With over 1,000 team members and a presence in 80+ countries, they foster a collaborative, forward-thinking workplace culture that empowers growth.

• Lead the customer support operation across both app users and enterprise partners, managing KPIs such as CSAT and response times.
• Personally own enterprise customer onboarding and support, ensuring smooth license activations and timely issue resolution.
• Partner with a Philippines-based managed service team to optimize workflows, maintain SOPs, and drive continuous improvement.

Watch Duty is a mission-driven nonprofit delivering real-time wildfire intelligence to residents, first responders, and critical infrastructure partners. They are a growing organization with a culture focused on public safety and data-driven decision-making.

• Own daily operational execution, SLA compliance, quality scores, and site performance across partner-managed queues.
• Lead vendor huddles, performance reviews, and root cause analysis to drive continuous improvement.
• Serve as primary operational point of contact for vendor leadership and align workforce planning with WFM.

Twilio is a cloud communications company that empowers developers to build personalized customer experiences through innovative APIs. With hundreds of thousands of business customers and a remote-first culture, Twilio fosters global inclusion and a collaborative team environment.

• Manage a high-volume, regionally aligned onboarding operations team across multiple countries.
• Lead people and process improvements, including AI and automation adoption, to drive efficiency and quality.
• Use data and operational judgement to solve complex problems and ensure compliance and service excellence.

Remote solves global employment challenges by enabling businesses to hire, pay, and manage international teams. As a fully remote company with employees on 6 continents, we foster a future-focused, innovative culture where async work and life balance are prioritized.

• Coordinate recruiting, onboarding, and training schedules while maintaining candidate and performance records.
• Support Regional Managers with metrics tracking, coaching documentation, and PIP paperwork.
• Monitor live driver orders, manage communications, and improve documentation workflows.

Airspace is a tech-enabled freight forwarder using AI to deliver mission-critical packages like organs and machine parts. With over $140M raised and a global team, Airspace is a fast-growing company recognized as a top startup employer.

• Direct daily operations of the Shopper Risk Operations team, managing fraud prevention and performance.
• Analyze trends and advise management on process and product improvements to reduce chargebacks.
• Coach team members, maintain staffing levels, and ensure chargeback deadlines are met.

Sezzle is a fintech company that provides interest-free installment payment plans, aiming to empower consumers and increase merchant sales. It fosters a dynamic, innovative culture with a rapidly growing team of high-performing individuals.

• Manage the end-to-end client fulfillment pipeline, ensuring efficient movement through sales handoff, recruitment, staffing, client selection, onboarding, and launch.
• Monitor pipeline health, identify bottlenecks, enforce SLAs, and drive cross-functional accountability across Sales, Talent Acquisition, Customer Success, and Operations.
• Continuously improve workflows, processes, and governance to optimize pipeline velocity and client experience.

Wing provides virtual assistant services to businesses. It is a fast-growing, venture-backed multinational startup with a Silicon Valley culture.

• Build and own the Account Management function for LCSP, including partner health, performance incentives, and scaling strategies.
• Oversee entrepreneur onboarding and sales, designing processes that scale without breaking.
• Act as the primary DoorDash counterpart for LCSP partners, unblocking via cross-functional collaboration.

DoorDash is a technology and logistics company that connects customers with local businesses through on-demand delivery. It is a large, rapidly growing company that values diversity, innovation, and comprehensive employee well-being.

• Manage daily service of accounts and support innovative transportation services.
• Recruit, vet, and credential third-party transportation providers while ensuring excellent customer service.
• Liaise between EverDriven, clients, and parents to monitor performance and maintain compliance.

EverDriven is the nation's leading provider of alternative student transportation, partnering with school districts to serve students in need. Its tech-enabled, human-led model and people-first culture have driven success since 2006.