Lead and develop a team of 13–15 Fraud Associates through coaching, feedback, and performance reviews.
Monitor operational dashboards, identify gaps, and turn data into targeted coaching and process improvements.
Serve as an escalation point for complex fraud cases and collaborate with cross-functional partners to support customers.
A financial services company dedicated to protecting cardholders and reducing fraudulent activity through a specialized fraud operations team. It maintains a remote-first environment with a growing team of 13–15 Fraud Associates, emphasizing leadership, coaching, and operational excellence.
Lead and develop a team of Fraud Analysts, setting investigation standards and performance expectations.
Establish fraud classification and labeling infrastructure and build investigation playbooks.
Own fraud intelligence reporting and partner with cross-functional teams on detection controls.
Engine is the all-in-one travel and spend management platform trusted by 38K+ businesses and 1.8M+ travelers. They are recognized as one of Fast Company's Best Workplaces for Innovators and Built In's Best Places to Work, with a culture of exponential growth and high-caliber colleagues.
Own fraud performance for depository products, monitoring losses, approval rates, false positives, and customer friction.
Build scalable data models, dashboards, and metrics to provide visibility into fraud risk and portfolio health.
Develop fraud strategies and partner with Product, Engineering, ML, and Operations to improve detection.
Affirm is a financial technology company offering consumers a clear, predictable way to pay over time with no hidden fees. We are a remote-first company with a culture focused on care, transparency, and flexibility.
Investigate complex, high-risk user business cases applying deep risk judgment and tailored solutions.
Navigate ambiguity to develop evidence-based recommendations where standard frameworks do not apply.
Collaborate across Risk Operations, Legal, Compliance, and Product to build holistic risk mitigation strategies.
Stripe is a financial infrastructure platform for businesses, enabling millions of companies to accept payments and grow revenue. With a mission to increase the GDP of the internet, it fosters a culture of innovation and tackling ambitious challenges.
Execute operational risk and fraud review workflows across financial products, including identity verification and account risk handling.
Perform manual investigations into suspicious behavior, application fraud, and account misuse.
Monitor fraud, KYC, and operational dashboards to identify trends and emerging threats.
Super.com is a fintech company that helps maximize lives by offering financial products and travel services. It is a fast-paced, high-growth tech company that values career progression and employee well-being.
Manage case inventory, incoming calls, and emails within SLA.
Perform daily review and analysis of suspected fraud activity and complete comprehensive risk assessment.
We empower the people who run physical operations with tools to make their work safer, more productive, and more profitable. We serve nearly 100,000 customers across a wide range of industries and are a Forbes Cloud 100 company.
Lead and build the Cape Town office, acting as the primary liaison between local operations and global leadership.
Oversee product and digital operations, customer lifecycle, and data-driven performance monitoring.
Manage payments, fraud, and risk operations while ensuring alignment with company strategy.
Trivelta provides AI-native software infrastructure for sportsbook and gaming companies, enabling operators to deliver world-class product experiences. With a global team across Boston, Barcelona, Monterrey, and Indore, they are expanding to Cape Town, fostering a culture of innovation and collaboration.
Assess brand, compliance, fraud, and financial risk to determine credit exposure on new and existing merchants.
Use business credit reports, financial documents, and investigative tools to conduct risk assessments of merchants.
Investigate and leverage new third-party data sources to evaluate merchant financial risk.
Affirm is reinventing credit to make it more honest and friendly, offering consumers flexibility to buy now and pay later without hidden fees. The company is a remote-first financial technology firm with a focus on employee well-being and inclusive culture.
Manage and oversee fraud alert review, triage, and disposition (Level 1) and fraud case investigation, escalation, and resolution (Level 2).
Support the development, implementation, and maintenance of comprehensive fraud detection, alert management, and investigation procedures and controls.
Partner with cross-functional teams to enhance fraud detection strategies, rules, and controls.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.
Lead customer support across email, chat, and phone, managing a team of 13+ to achieve service targets.
Drive AI and automation strategy to scale support without proportional headcount growth.
Oversee fulfillment, returns, and post-purchase performance, cross-functionally with warehouse and operations.
This company is a high-growth DTC ecommerce business focused on physical products. They operate fully remotely with a team of over 13 in customer experience and fulfillment, emphasizing automation and operational excellence.
Lead a remote customer support team during night shifts to achieve operational excellence and resolve complex cases.
Use data-driven analysis to optimize team performance and identify process improvements through cross-functional collaboration.
Foster a culture of growth and wellbeing by mentoring team members, providing feedback, and promoting inclusive leadership.
Wise is a global technology company building the best way to move and manage money across borders. With a diverse team of over 5,000 employees, they foster a mission-driven, inclusive culture focused on innovation and customer savings.
Lead and mentor a team of customer support Advisors, fostering high performance and conducting regular coaching and calibration sessions.
Develop and implement training programs, manage QA compliance at 95%, and drive CSAT to 97% through process optimization.
Collaborate with HR, Technical CS, and other teams to recruit, onboard, and improve processes while handling escalated customer issues.
We are a fully distributed team of over 160 Xapiens working remotely from 50+ countries, focused on economic freedom and wealth protection. We work hard, think globally, and inspire each other to learn and grow.
Lead Risk Operations transformation programs from problem definition through launch and measurement.
Prioritize AI and automation opportunities by volume, complexity, impact, and risk, partnering with Product and Engineering.
Establish performance metrics and drive improvements in quality, SLA attainment, and cost per case.
Tilt uses machine learning and real-time financial signals to provide credit beyond traditional scores to millions worldwide. It is a remote-first company with a global team, emphasizing impact, excellence, and mutual respect.
Provides end-to-end operational leadership for the fraud lifecycle, integrating alert operations, investigations, and intelligence.
Owns the management rhythm for alert volumes, queue health, SLA performance, and operational risk response.
Directs a management team of fraud alert operations and investigations managers, ensuring clear ownership and effective handoffs.
Pathward is a financial empowerment company that partners with innovators to increase financial availability and promote economic mobility. They are a team of problem solvers and innovators who celebrate diversity and embrace a humble, hungry, and smart approach to success.
Own and execute company reviews, payroll monitoring, and related processes with precision and clear communication.
Analyze data to spot and act on emerging risk signals for companies and payrolls.
Mitigate fraud incidents, document insights, and drive resolutions with cross-functional teams.
Check is rebuilding payroll infrastructure by powering businesses that offer payroll services. The company is a distributed team across the US that values creative problem-solving, simplicity, and breaking conventional role boundaries.
Define and own Engine's risk tolerance framework, including delinquency rate guardrails, fraud rate targets, and escalation thresholds.
Establish second-line governance and stand up the Risk Committee to keep leadership informed.
Partner with Product, Engineering, Sales, and Legal to embed risk standards into the product and enable growth.
Engine is the AI-native platform for intelligent travel, building the technology and supply behind modern business travel. Serving over 38,000 customers and nearly 2 million travelers, Engine is recognized as a best workplace for innovators.
Collaborate cross-functionally with sales, partner management, operations, product, and engineering teams to support merchant performance.
Manage cross-functional projects to improve internal tools for sales and partner management teams.
Use Salesforce and AI tools to streamline operations, ensure compliance, and resolve time-sensitive issues.
DoorDash is a technology and logistics company that started by enabling door-to-door delivery and now aims to be a platform for any goods. The company is growing rapidly, values diversity, and supports employee well-being with comprehensive benefits.
Serve as the first point of contact for customers impacted by risk actions.
Manage inbound email inquiries related to account restrictions, address updates, and business structure changes.
Collaborate with internal Risk teams to ensure accurate and empathetic customer support.
Mercury builds a complete finance stack for startups, offering banking and financial services. Since 2019, it has grown to over 300,000 startups and small businesses around the world.