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About the Role:
- Lead daily operations of the Shopper Risk Operations team in a fast-paced fintech environment.
- Manage team performance, staffing, and ensure chargeback deadlines are met.
What You'll Do:
- Measure and track team performance and ensure adherence to processes.
- Analyze data to identify fraud trends and recommend process improvements.
- Coach team members with guidance and training resources.
What We Look For:
- Minimum two years management experience in operations, e-commerce, or banking.
- Bachelor's degree and proficiency in Google Suite or Microsoft Office.
- Experience with AI language models like Claude is required.
About You:
- You have high standards, are action-oriented, and earn trust through candid communication.
- You are tenacious, deliver results, and are not bound by convention.
Sezzle
Sezzle is a fintech company that provides interest-free installment payment plans, aiming to empower consumers and increase merchant sales. It fosters a dynamic, innovative culture with a rapidly growing team of high-performing individuals.