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About the Role:
- This role sits at the heart of logistics operations supporting high-volume delivery, return, and replacement activity across the US and Canada.
- You'll independently manage complex customer and operational cases, ensuring orders move efficiently from scheduling through final delivery or return.
Key Responsibilities:
- Own returns and replacement operations end to end, coordinating with internal teams, warehouses, carriers, and other logistics partners.
- Manage outbound order workflows from scheduling through delivery, proactively identifying and resolving at-risk orders.
- Respond to delivery, return, and replacement inquiries through phone, email, and ticketing systems, including escalations.
Requirements:
- 3–4 years of experience in logistics, operations, supply chain, or delivery coordination.
- Strong written and spoken English and advanced Excel and data-analysis skills.
- Comfortable working independently on a permanent overnight schedule covering US and Canada markets.
Partner Company
The partner company operates in logistics and supply chain management, supporting high-volume delivery, return, and replacement operations across the US and Canada. The work environment is fully remote, with a focus on operational excellence and cross-functional collaboration.