Monitor global Technical Support and escalation queues to ensure clear ticket ownership and timely resolution.
Manage real-time staffing, schedules, and workload distribution across channels and regions to meet customer demand.
Develop forecasts, capacity plans, and operational reports to align resources with service-level expectations.
Turnitin is a recognized innovator in global education, providing learning integrity and assessment solutions to over 16,000 academic institutions, publishers, and corporations in more than 185 countries. With a remote-first culture and team members across over 35 countries, Turnitin fosters a diverse, collaborative environment unified by a shared desire to make a difference in education.
Serve as primary point of contact for clients, managing inbound and outbound communications with professionalism.
Resolve complex consumer issues and advise first-level representatives on high-level issues.
Utilize web-based tools to efficiently resolve inquiries and ensure seamless customer experience.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP is a force for good in communities and for clients.
Support customers over the phone with product information and account corrections.
Ensure accuracy and completeness of customer paperwork and records.
Resolve product or service problems by clarifying complaints and providing solutions.
Five Star Solutions provides customer support services for the firearms industry. The company is an equal opportunity employer committed to cultivating a professional, diverse workforce.
Process employee lifecycle transactions including new hires, terminations, promotions, and organizational changes.
Maintain accurate employee records in Dayforce and respond to inquiries regarding HR processes and benefits.
Support payroll timelines, generate reports, and assist with HR projects and process improvements.
Dexterra Group is a leading provider of support services and infrastructure solutions across Canada and the US. With over 80 years of history, the company fosters a supportive team environment and has been certified as a Great Place to Work 2025-2026.
Coordinate daily with 3PF warehouse leads and the Sr. Director of 3rd Party Fulfillment on shipments to fulfillment centers.
Create and track shipments in company software and Amazon Seller Central, resolving inventory discrepancies and filing recovery cases.
Maintain tracking forms in Google Workspace and prepare accurate Excel reports to support departmental operations.
This client is a Dallas-based company selling pool products online via its own websites, Amazon, and other US marketplaces. They also operate logistics, distribution, and third-party fulfillment to support their eCommerce business.
Lead end-to-end print production for K-12 materials, managing schedules, vendors, and quality across multiple concurrent programs.
Coordinate internal teams and external partners to ensure accurate, on-time delivery of print products.
Drive process improvements through automation and AI to modernize print operations.
The company specializes in K-12 educational publishing, producing print materials from digital content through final printer release. It emphasizes cross-functional collaboration, automation, and AI-enabled workflows, with a fully remote team in the US.
Manage submission workflows to ensure timely peer review and resolve vendor or colleague queries professionally.
Troubleshoot manuscript and system issues, proactively raising data-driven recommendations for process improvements.
Serve as daily liaison with vendors, monitoring performance against KPIs and contributing to operational projects.
PLOS is a catalyst in open science, reimagining models to meet open science principles and removing barriers in knowledge sharing. The organization is supported by a global in-house team and values diverse perspectives to create a more equitable system of scientific knowledge.
Coordinate scheduling and dispatch of remote service specialists to balance workloads and optimize response times.
Act as the central communication hub between remote technicians, project managers, and service managers to drive team efficiency.
Manage service queues, verify technician documentation, and maintain accurate records in operational databases.
Trane Technologies is a global climate innovator providing sustainable and efficient solutions for buildings, homes, and transportation through brands like Trane and Thermo King. The company fosters an inclusive culture focused on bold sustainability commitments and offers comprehensive benefits to support employee well-being and growth.
Coordinate shipments and maintain system data for accurate rates and transit times.
Track and trace shipments, resolve issues, and act as liaison between customers and carriers.
Support TMS maintenance, provide rate quotes, and track KPIs for bill of lading and labels.
SMA America is the U.S. subsidiary of SMA Solar Technology AG, developing solar inverter technology for residential to utility-scale systems. With over 1,500 patents and a presence in 190 countries, the company fosters a culture of innovation and autonomy where teammates genuinely care about their work.
Manage the order cycle from entry to final shipment, proactively notifying any chain delays.
Ensure high-precision data capture and order entry within established timelines.
Maintain direct client communication in English to receive instructions and resolve order queries.
Avery Dennison is a global materials science and digital identification solutions company that optimizes labor and supply chain efficiency, reduces waste, and connects brands and consumers. With about 35,000 employees in over 50 countries and 2023 sales of $8.4 billion, it is a large, internationally recognized firm.
Manage producer compensation programs including commission calculations, payments, and reconciliations.
Serve as the primary point of contact for producers on commission inquiries and discrepancies.
Use advanced Excel and SQL to analyze data, ensure compliance, and improve operational efficiency.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates remotely and focuses on efficiently matching talent to roles.
Process a queue of loan applications while ensuring compliance with established quality standards.
Handle inbound and outbound calls to verify details and request additional information from customers.
Resolve customer issues via phone, email, or fax and keep customer accounts accurately updated.
Enova International is a leading financial technology company that provides online financial services through its AI and machine learning-powered Colossus platform. It serves non-prime consumers and businesses and maintains an inclusive, values-driven culture where employees can thrive.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.
DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.
Monitor and maintain time-sensitive automated workflows to ensure processing accuracy and service level targets are met.
Troubleshoot workflow issues, document defects, and coordinate resolution with internal and external stakeholders.
Analyze operational metrics, generate reports, and assist in data queries to support continuous improvement.
Ibility is a Service-Disabled Veteran-Owned and Woman-Owned Small Business helping government leaders achieve their mission through human-centered design. The small but mighty team is fun, passionate, bold, and creative.
Support digital web production and ongoing maintenance across multiple sites.
Coordinate assets, schedules, and deliverables with producers, designers, and developers.
Manage project trackers, meeting notes, and presentations to keep work on track.
Left Field Labs is a creative technology agency building what's next with ambitious brands, transforming breakthrough technology into extraordinary human experiences. Since 2008, we've served clients like Google, Amazon, and Meta with end-to-end digital transformation services.
Handle multiple data entry tasks concurrently while prioritizing workload to meet deadlines.
Support and maintain internal tools and systems to ensure smooth operations.
Validate and manage product-related data using Excel and retailer portals.
Our client is a national food and beverage sales management company providing broker, merchandising, and business intelligence services for innovative brands in the food and beverage space. As a fully remote organization, they support brands through strategic relationships and relentless execution in sales and distribution.
Support production planning by aligning purchase order data in multiple systems and sending POs to vendors.\n- Track inbound shipments, adjust POs for discrepancies, and ensure data accuracy in ERP systems.\n- Work cross-functionally with planners, product development, and logistics teams to resolve issues.
SanMar is a apparel company that provides production planning and supply chain services. They have a medium-sized team with a collaborative culture.
Lead and support the User Support team to ensure timely, accurate resolution of user issues and consistently exceed service standards.
Monitor workflow via phone, email, and action lists, while providing resolution for escalated calls and acting as a liaison across internal teams.
Assist management with employee performance, training, and corrective actions while maintaining broad knowledge of HIPAA regulations and ROI processes.
MRO provides release-of-information (ROI) services, helping healthcare organizations manage medical record requests and maintain compliance. The company promotes a team-oriented culture focused on service excellence, quality assurance, and professional development.
Serve as the primary point of contact for clients, field crews, and leadership.
Coordinate scheduling, dispatching, and work orders to keep projects on track.
Identify process improvements and support administrative functions to build a more efficient organization.
We are an irrigation and outdoor lighting company supporting Seattle-area operations. We are a growing team looking for a proactive, process-minded coordinator to help build efficient systems.