Supervisor, User Support

Role Overview:

• Supervise user support operations to ensure user satisfaction through timely reactive and proactive issue resolution.
• Act as a peer knowledge resource and role model for the User Support team.

Key Responsibilities:

• Lead by example, promoting a positive, supportive attitude and driving a dynamic teamwork environment.
• Monitor and manage workflow issues via phone, email, and MRO's 'Action List,' ensuring accurate and timely action.
• Provide resolution to escalated calls and interface with multi-level facility contacts on escalated issues.

Qualifications:

• College degree preferred or equivalent combination of schooling and experience.
• Strong problem-solving, critical thinking, and organizational skills, with the ability to multitask and prioritize workload.
• Proficient in Microsoft Office and experienced in retrieving, compiling, and analyzing information from multiple databases.

Compensation & Benefits:

• Base pay is one element of total compensation, with eligible employees receiving annual cash bonus opportunities.
• Comprehensive benefits include medical, dental, vision, life insurance, and a 401(k) plan.