Source Job

• Lead support for CMS's enterprise AI services, keeping high-profile users productive and happy.
• Own the support queue, set the standard for response and quality, and mentor support staff.
• Maintain SOPs, knowledge base articles, and support UAT and post-deployment testing.

Skyward is a people-centered IT company focused on modernizing government services through innovative technology. They have a collaborative, motivated team with a culture of integrity, compassion, and authenticity.

• Lead and mentor a large technical support team, fostering a collegial and results-driven environment.
• Monitor and manage queues (calls, emails, cases, chats) to meet KPIs, and assist with reporting on service metrics.
• Provide technical troubleshooting across phone, email, chat, and remote sessions, and manage support tickets in Salesforce.

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software for EMS agencies, fire departments, and hospitals, and serve thousands of customers across the US, Canada, and Northern Ireland.

• Supervise and advise claims examiners in all phases of the adjudication process and ensure compliance with regulations and departmental standards.
• Manage workflow, caseload challenges, and team performance to meet production goals and quality standards.
• Act as subject matter expert for complex claims, provide coaching and training, and participate in hiring and performance evaluations.

Protective helps protect customers against life's uncertainties by providing insurance and peace of mind. The company is focused on employee wellbeing and offers a broad benefits package including health, financial, and paid time away.

• Provide professional and timely service to internal and external customers regarding benefit administration.
• Resolve benefit service issues with internal staff and outside vendors.
• Perform monthly reconciliation of Carrier invoices to report to customers.

OneSource Virtual (OSV) works exclusively with Workday customers to automate payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers and 92% retention, OSV offers a values-based culture and professional development.

• Organize case documentation and evidence, and assemble referral packages for the VA Fraud Rapid Response Center.
• Support quality reviews, QA checklists, and workflow process maps aligned with CIRTS practices.
• Coordinate meetings, track action items, and prepare reports and presentations for leadership.

Arlo Solutions is an information technology consulting services company that specializes in delivering technology solutions to federal customers. The company focuses on quality, value-added solutions and supports mission-critical initiatives like the VA Fraud Rapid Response Center.

• Monitor system alerts and respond promptly to issues during assigned shifts.
• Follow established troubleshooting protocols and execute actions based on flowcharts.
• Maintain detailed logs and escalate issues to senior engineering staff as needed.

Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power. The company began commercial shipments of its Mainspring Linear Generators in 2020 and today has hundreds of megawatts in advanced development and field operations for leading Fortune 500 companies, data centers, and utilities.

• Serve as the Tier 1 point of contact for users across Hanover's digital products, resolving issues with professionalism and clarity.
• Manage user onboarding, account setup, and access while escalating technical issues to Product and Engineering teams.
• Track support trends and provide feedback to shape product improvements and maintain self-service resources.

Hanover Research provides high-quality research and analytics through a cost-effective subscription model to help corporate, higher education, and K-12 executives make informed decisions. It is a fast-growing, dynamic firm that values service, innovation, and leadership.

• Manage partner communications, shared inboxes, and ServiceNow support for the Claims team within the HQR contract.
• Coordinate operational activities across Product, Engineering, and CMS stakeholders to ensure inquiries are routed and resolved.
• Develop knowledge management documentation and process improvements to streamline recurring support needs.

Bellese is a mission-driven digital services company committed to pioneering innovative technology solutions in civic healthcare. Operating with a collaborative, remote-first culture, they focus on making a meaningful impact on public health outcomes through service design and product thinking.

• Support members through email, live chat, and phone with eligibility and billing questions.
• Own member issues end-to-end while coordinating with internal teams for resolution.
• Use AI tools and share feedback to improve support processes and member experience.

This company provides digital healthcare services for ongoing care. It fosters a remote-first culture that values thoughtful communication, sound judgment, and mission-driven work.

• Provide world-class customer support and resolve complex technical queries for cloud-based healthcare solutions.
• Develop deep understanding of software to support processes in long-term care facilities and mentor team members.
• Thoroughly document issues and resolutions via phone, email, chat, and ticketing system, working rotating shifts.

PointClickCare is a leading health tech company that empowers providers to deliver exceptional care through a cloud-based platform with the largest long-term and post-acute care dataset. Privately held and founder-led, the company serves over 30,000 provider organizations, employs thousands, and is recognized by Forbes as a top private cloud company with a Most Admired Corporate Culture.

• Lead a non-clinical outreach team, overseeing daily operations and EHR/platform administration.
• Monitor KPIs, manage escalations, and implement workflow improvements for patient engagement.
• Coach, mentor, and develop a remote team while fostering an inclusive, patient-centered culture.

Aledade PBC is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, the company has grown into the largest network of independent primary care in the country, fostering a remote-first, collaborative, and inclusive culture.

• Directly supervise QA, Grievances & Appeals, and Fraud, Waste & Abuse teams.
• Interpret federal and state regulations to ensure compliance and drive process improvements.
• Analyze data in Excel to identify trends, savings, and process improvements.

SIHO Insurance Services provides health insurance administration and related services, focusing on payment integrity and regulatory compliance. The company operates in a managed care environment and emphasizes collaboration, professionalism, and adaptability among its employees.

• Own real-time support queue monitoring, staffing coverage, and ticket flow to prevent backlogs.
• Write and maintain SOPs and Confluence documentation for support processes and best practices.
• Act as the go-to SME, coach the team, handle escalations, and jump on tickets when needed.

O.R. TRAX is a healthcare SaaS company that automates vendor management and surgical scheduling for hospitals and ambulatory surgery centers. The company is fast-growing and execution-driven, supporting hundreds of hospitals with zero-hardware deployment and enterprise-scale reliability.

• Administers and manages cloud and on-premises applications, including testing, troubleshooting, and maintenance.
• Coordinates issue investigation, implements corrective actions, and coaches junior colleagues.
• Assists in defining system security, monitors access, and acts as a technical SME.

Community System Lexington is a healthcare organization focused on improving health and promoting well-being. They operate in multiple locations across Kentucky and have a Culture department emphasizing professional management and innovative initiatives.

• Provide responsive affiliate support via email and phone, addressing client and reseller issues.
• Implement technical setups for new partner connections and maintain existing reseller configurations.
• Collaborate with internal teams to escalate issues and share customer insights for product enhancements.

Jobgether is a platform that uses AI to match candidates to job opportunities for partner companies. They focus on streamlining hiring processes and fostering a collaborative culture.

• Serve as primary point of contact for clients, managing inbound and outbound communications with professionalism.
• Resolve complex consumer issues and advise first-level representatives on high-level issues.
• Utilize web-based tools to efficiently resolve inquiries and ensure seamless customer experience.

TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP is a force for good in communities and for clients.

• Provide efficient, courteous service to members, providers, and other customers via phone, email, and more.
• Resolve routine and moderately complex inquiries about enrollment, billing, benefits, claims, and other topics.
• Research inquiries, interpret policies, and ensure accurate, timely responses to meet customer satisfaction.

Capital Blue Cross is an independent licensee of the Blue Cross Blue Shield Association providing health insurance and related services. They value a flexible, supportive work culture and prioritize employee growth, consistently being voted one of the “Best Places to Work in PA.”

• Diagnose and resolve customer connectivity, configuration, and messaging issues using self-service tools.
• Manage on-call shifts, respond to critical support issues, and serve as Incident Manager during major incidents.
• Clearly communicate technical concepts to customers and internal teams, teaching them to use tools independently.

Redox provides a healthcare interoperability platform connecting over 12,000 systems, processing over 1.2 billion messages per month. The company fosters a 100% remote-first culture with a collaborative and committed team.

• Administer enrollments, life events, and status changes for employee benefits.
• Maintain accurate records and serve as primary contact for benefits inquiries.
• Support Open Enrollment and collaborate with Payroll on deduction issues.

Goldbelt Incorporated is an Alaska Native Corporation focused on making a positive difference for over 4,200 shareholders. This fast-growing company manages over 30 subsidiaries and offers a team-oriented culture with competitive benefits and profit-sharing.

• Provide first-level support for Workday ERP and iCIMS users, troubleshooting issues and escalating complex cases.
• Perform system testing, gather functional requirements, and document solutions for system enhancements.
• Assist with data analysis, reporting, and end-user training materials to improve system adoption and efficiency.

US Anesthesia Partners is the highest-quality single-specialty anesthesia practice in the United States. With over 6,000 employees across 10 states, the company fosters a collaborative culture focused on empowering people to advance exceptional care.