Provide technical support for Dealertrack software products.
Troubleshoot system issues and document resolutions in CRM.
Manage multiple customer cases while meeting service levels.
They provide automotive dealership software solutions. The company fosters a collaborative, fast-paced environment with opportunities for professional development.
Serve as the first point of contact and primary owner of the customer support experience, investigating technical challenges and delivering timely solutions.
Develop deep expertise in SchoolMint's products, troubleshoot issues within Tier 1 scope, and coordinate escalations with Tier 2 and 3.
Identify recurring issues, documentation gaps, and process improvements to strengthen products and support operations.
SchoolMint provides a platform to help schools attract, enroll, and retain students. The company serves over 16,000 schools and organizations, and its culture is grounded in values like 'No Jerks, Period' and 'We, Not Me'.
Provide concierge-level technical and client support across Mercer Advisors' technology ecosystem.
Manage support requests through ticketing systems, configure user access, and resolve system issues.
Collaborate with product, engineering, and operations teams to enhance systems and document processes.
Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, tax, estate, and insurance services. They serve over 42,800 families across the U.S., with a culture that values flexibility, diversity, and exceptional talent.
Provide exceptional technical and product support to clients via ticketing systems, phone, and email.
Maintain expertise on company products and collaborate with Customer Success, Product, and Development teams.
Contribute to knowledge base articles, FAQs, and documentation, and participate in testing new features.
Cordance accelerates the growth of B2B SaaS companies through acquisition and tactical and financial guidance. We are experienced operators who partner with founders to scale their businesses and realize their full potential.
Manage order release, billing setup, and documentation follow-up to support accurate and timely revenue realization.
Review pending orders, resolve issues with cross-functional teams, and prioritize worklists to minimize billing delays.
Provide responsive customer service and identify process improvements to enhance operational quality and efficiency.
The company provides healthcare operational support, focusing on order management and billing to ensure timely revenue realization. It fosters a remote-first culture with an emphasis on collaboration, diversity, and employee wellbeing.
Connect with customers via phone/email/chat/social media to resolve questions or concerns.
Calmly de-escalate issues and escalate interactions when necessary.
Track call information for auditing and reporting, and upsell if required.
TP is a leading global provider of digital business services, partnering with top brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP fosters a culture of inclusion and diversity where every employee feels valued.
Execute all core responsibilities of a Care Specialist, managing billing processes and ensuring accuracy.
Provide real-time chat support to team members, offering prompt guidance to resolve issues.
Handle and resolve tickets, complaints, and corporate escalations with professionalism and urgency.
Cable One is a telecommunications company that provides internet, cable TV, and phone services to customers across the United States. The company is an award-winning organization with a focus on diversity, inclusion, and community support, offering a collaborative work environment and opportunities for advancement.
Own and manage the support ticket queue, triaging and responding to inbound requests per SLAs.
Serve as front-line technical support for providers and clients, troubleshooting software and hardware issues.
Train new providers on the platform and maintain technical FAQ documentation.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered millions of sessions and published numerous studies, emphasizing a culture of clinical effectiveness and innovation.
Diagnose and resolve customer connectivity, configuration, and messaging issues using self-service tools.
Manage on-call shifts, respond to critical support issues, and serve as Incident Manager during major incidents.
Clearly communicate technical concepts to customers and internal teams, teaching them to use tools independently.
Redox provides a healthcare interoperability platform connecting over 12,000 systems, processing over 1.2 billion messages per month. The company fosters a 100% remote-first culture with a collaborative and committed team.
Provide front-line product support to users, troubleshooting software issues and ensuring customer satisfaction.
Develop a deep understanding of software products to guide users, offer training, and escalate complex issues.
Collaborate with development and product teams to identify, report, and resolve software bugs or feature requests.
Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we are a fast-growing scale-up SaaS company with world-class people, processes, and products.
Provide hands-on partner support, resolve tickets, and investigate complex payroll and tax issues.
Lead and develop the Support team, set expectations, and drive performance and quality.
Drive cross-functional resolution with Engineering, Product, and other teams to resolve partner escalations.
We're rebuilding payroll on modern infrastructure, powering businesses that run payroll. As a growing team, we value creative problem-solving and grit to simplify payroll for thousands of employers.
Provide high-volume inbound support via chat, email, and phone in an AI-augmented workflow.
Troubleshoot technical issues and educate customers on CE Broker platform features.
Collaborate with internal teams to improve processes and product experience.
Propelus simplifies workforce compliance management across healthcare. They have been a trusted leader for over 20 years and are recognized as a Best Place to Work.
Own and grow a defined U.S. territory by managing a portfolio of partners, identifying whitespace opportunities, and deepening relationships with local VARs and integrators.
Build strong partner relationships through consistent engagement, responsiveness, and joint business plans to drive revenue growth.
Maintain pipeline accuracy using Salesforce, demonstrate solutions confidently, and aggregate field feedback to improve sales processes.
Logitech is the #1 market leader in video conferencing, with double-digit above-market growth. The For Business sales team operates like an agile startup within an established company, scaling rapidly to support growth.
Serve as a key point of contact for community members, managing inbound inquiries with empathy and professionalism.
Resolve non-clinical needs accurately and efficiently, aiming for first-contact resolution.
Collaborate with internal teams to troubleshoot complex issues and ensure appropriate member support.
This company provides support services for individuals navigating complex healthcare needs. It operates with a focus on empathy, professionalism, and high-quality service, though specific size and culture details are not provided.
Respond to membership-related emails within a four-hour window, handling account, billing, and access issues with empathy.
Monitor Slack channels and troubleshoot sensitive or challenging interactions with professionalism and de-escalation.
Document interactions, identify recurring trends, and partner with internal teams to resolve complex member issues.
The company specializes in digital healthcare services, helping members access effective care. They operate with a small, mission-driven remote team focused on empathy and equitable healthcare access.
Act as senior technical escalation resource for high-value SaaS customers, managing critical incidents and complex workflows with speed and precision.
Collaborate with Engineering, DevOps, and Product teams to prioritize bugs, coordinate incident responses, and drive timely resolutions for enterprise clients.
Help build and refine operational playbooks, workflows, and standard operating procedures for the business-critical support organization.
Our partner is a SaaS technology company that delivers critical support services to high-value enterprise customers. They are building a new premium support function and value a collaborative, high-performance culture with a focus on integrity and accountability.
Serve as the initial point of contact for Talkdesk’s platform issues, capturing incident details and classifying impact and severity.
Provide support for Reporting, Workforce Management, and Quality Management applications, including triage, configuration, and troubleshooting.
Maintain rigorous ticketing hygiene, SLA compliance, and knowledge base maintenance while communicating with government or education customers.
Talkdesk is a global leader in Customer Experience Automation (CXA) using AI to transform customer interactions. The company has a large, diverse team of innovators and has been recognized on the Forbes Cloud 100 for seven consecutive years.
Interact with users via email and chat to resolve issues and optimize their experience.
Brainstorm inventive solutions to tackle urgent customer problems and identify site issues.
Become an expert on Privacy's service and communicate effectively with internal teams.
Privacy is a virtual card platform that gives consumers and small businesses control over online payments, protecting over 250,000 users with bank-level security. Our dedicated team of 35 sits within Lithic's 170+ person organization, spanning 26 states and 7 countries, headquartered in New York City.
Serve as the initial point of contact to resolve client technical issues and manage ticket queues within SLAs.
Provide clients with advice on privacy and identity theft best practices while coordinating with Account Success and Security teams.
Enroll devices onto the BlackCloak platform and maintain working knowledge of solutions to contribute to client education.
BlackCloak protects corporate executives and high-profile individuals from hackers, privacy leaks, and identity theft. The company is extremely fast-growing, with an impressive client base of Fortune 500 companies and a dedicated team fostering a dynamic, remote-first culture.