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Membership Specialist US Operations – Project Management
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US
Customer Service
Written Communication
Problem Solving
Responsibilities:
- Resolve complex consumer issues and advise first-level representatives on high-level issues.
- Negotiate, follow up, and ensure quality assurance for all consumer concerns.
- Document and report on consumer interactions, and assist with eCommerce transactions and payments.
Qualifications:
- 2+ years' experience in a consumer-facing role preferred.
- Experience with multiple tools, Google Suite, and call center communication preferred.
- Strong technical aptitude and ability to work independently in a virtual team.
Work Environment:
- Dedicated workspace with hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload).
- Ability to work remotely in a structured schedule with various shifts.
- Open-minded approach to feedback and evolving policies.
Compensation & Benefits:
- Hourly pay range: USD $15.50 to $16.00.
- Comprehensive health benefits including medical, vision, and dental.
- Financial benefits include 401(K), life insurance, and supplemental coverage.
TP
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP is a force for good in communities and for clients.