Customer Service Representative

Responsibilities:

• Receive and respond to customer inquiries via telephone, correspondence, fax, internet, and in person.
• Research and analyze each inquiry, interpreting policies to determine the appropriate action.
• Ensure satisfactory resolution of routine and complex issues, documenting all interactions and tracking trends.

Qualifications:

• High school diploma or GED and at least one year of customer service experience.
• Strong communication skills, both verbal and written, with the ability to handle sensitive topics.
• Proficiency in using PCs and Microsoft Office, with familiarity in telephone systems.

About Us:

• We foster a flexible, supportive environment that prioritizes your health and wellbeing.
• We invest in training and education for your professional and personal growth.
• We encourage community involvement and offering a culture that values teamwork and care.

Benefits:

• Competitive compensation with a range influenced by experience and market rates.
• Comprehensive medical, dental, and vision coverage.
• Generous time off, retirement plan, tuition reimbursement, and more.