Lead end-to-end forecasting and capacity planning across operational functions.
Develop and maintain forecasting models using historical trends and business drivers.
Partner with Finance, HR, and Operations to align workforce plans with budgets.
HealthEdge offers AI-powered operational infrastructure for health insurance companies, providing a financial edge in a competitive market. The company is expanding, investing in its people to shape the future of healthcare technology.
Own forecasting, capacity planning, and analytics across our virtual clinic for all key roles.
Monitor queues and staffing in real time, making intraday adjustments and flagging risks to operations.
Leverage in-house AI tools and LLMs to generate, validate, and refine forecasts against historical performance.
CareTalk Health is a virtual-only national medical practice delivering chronic care management and preventive care to Medicare members through health plan partnerships. We are a remote-first telehealth practice that combines clinical operations with AI-powered tools in an inclusive, collaborative environment.
Analyze workforce capacity, utilization, and demand trends to support data-driven planning.
Build and maintain dashboards and reports for workforce health and performance.
Partner with HR, Operations, and Finance to translate data into actionable insights.
Edmentum is a tech-enabled learning solutions company dedicated to helping educators and students succeed. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.
Monitor global Technical Support and escalation queues to ensure clear ticket ownership and timely resolution.
Manage real-time staffing, schedules, and workload distribution across channels and regions to meet customer demand.
Develop forecasts, capacity plans, and operational reports to align resources with service-level expectations.
Turnitin is a recognized innovator in global education, providing learning integrity and assessment solutions to over 16,000 academic institutions, publishers, and corporations in more than 185 countries. With a remote-first culture and team members across over 35 countries, Turnitin fosters a diverse, collaborative environment unified by a shared desire to make a difference in education.
Lead workforce capacity planning and staffing forecast initiatives, translating business goals into actionable solutions.
Develop staffing models using operational data and partner with business leaders to influence workforce decisions.
Support analytics performance by monitoring SLAs, customer satisfaction, and staffing trends across markets and lines of business.
Centene is a healthcare company that connects people to the care they need and provides access to high-quality healthcare, innovative programs, and health solutions. It is a large organization committed to improving lives, with a culture focused on meaningful work, collaboration, and offering flexible work arrangements.
Compile data-driven reports for senior stakeholders and build Looker dashboards.
Perform root-cause analysis and automate processes using SQL and Google Sheets.
Manage incidents and create dynamic burndown plans to predict service recovery.
Monzo is a digital bank on a mission to make money work for everyone, offering accounts, savings, investments, and pensions in the UK. With a focus on award-winning customer service and financial education, Monzo has grown significantly and fosters an inclusive, diverse culture.
Build and maintain labor planning models, dashboards, and reports using Excel, SQL, and Power BI.
Analyze labor capacity across fulfillment centers to optimize staffing and cost efficiency.
Partner with operations to align labor plans and support peak and expansion initiatives.
The company runs a growing network of fulfillment centers and focuses on data-driven labor and capacity planning. It fosters an inclusive, high-performance culture with opportunities for continuous learning and professional growth.
Own workforce management for the largest revenue channel, including clinician capacity, retention, utilization, and credentialing throughput.
Build and run systems to scale the channel while maintaining gross margin, with accountability for revenue and cost outcomes.
Drive cross-functional performance management and optimization across Clinical, Recruiting, Operations, Finance, and Product teams.
Daybreak Health is building the leading digital mental health system for youth, providing virtual and onsite behavioral health care for K-12 school districts and health plans. They are a Series B company backed by major investors, planning to serve over 25 million youth in the next five years.
Own enterprise contact demand forecasting and capacity planning across internal and BPO teams.
Lead workforce management platform migrations (Verint, Webex, Amazon Connect) and modernize scheduling and real-time operations.
Deliver decision-ready executive communication and build high-performing analytical teams through coaching and change leadership.
HealthEquity administers HSAs, FSAs, HRAs, COBRA, and commuter benefits, empowering healthcare consumers to save and improve lives. It is a large company with a strengths-based, empowerment-oriented culture focused on member experience and operational excellence.
Support and enhance labor and capacity planning functions across a global network of fulfillment centers.
Analyze labor requirements, build planning tools, and optimize cost and SLA performance.
Collaborate with operations and cross-functional teams to align labor plans with merchant needs.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. Backed by investors like Menlo Ventures and SoftBank, it is one of the fastest-growing tech companies headquartered in Chicago with a high-performance, transparent culture.
Lead annual and long-range GTM planning, aligning revenue targets with hiring and coverage.
Develop revenue and capacity models accounting for usage variability and adoption.
Partner with finance and GTM leadership to drive data-informed strategy and investments.
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by over 10,000 organizations to ensure reliability and optimize telemetry at scale. They are a 100% remote company with team members across 40+ countries, backed by leading investors like Lightspeed, Sequoia, and J.P. Morgan.
Lead and develop a team of WFM Scheduling Analysts supporting both Contact Center and Back Office operations.
Own schedule publication, real-time and intraday management, and back office inventory and workload management.
Serve as the primary escalation point for scheduling issues, staffing exceptions, and real-time monitoring gaps.
HealthEdge offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge, and we're investing in the people who power that growth.
Allocate resources based on skills, experience, and availability to meet engagement demand.
Monitor capacity, utilization, and forecast accuracy to identify risks and improvement opportunities.
Lead recurring alignment meetings and coordinate cross-pod staffing to optimize workforce deployment.
Aprio is a top 20 CPA and advisory firm with 40 U.S. office locations and over 3,200 team members speaking 60+ languages. The firm fosters a top-rated culture, offering vast growth opportunities and a flexible work environment.