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About the Role:
- Lead and develop Trial Experience Managers to solve customer issues and drive trial-to-paid conversion.
- Partner with Director on sales targets, KPIs, and AI efficiency tools.
What You'll Do:
- Coach managers against KPIs and implement data-driven process improvements.
- Act as escalation point for high-severity customer and team issues.
Who You Are:
- People manager with 10+ years in customer-facing SaaS.
- Strong technical and data-analytics skills with CRM experience.
HighLevel
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs, and SMBs build, automate, and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.