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About the Role:
- Lead global support and own the hotelier experience.
- Transform reactive support into proactive partnership.
- Drive first contact resolution and reduce resolution times.
What You Bring:
- 8+ years in support, including 4+ leading leaders.
- Scaled high-volume contact centers with AI automation.
- Strong workforce management and data skills.
Why Cloudbeds:
- Fully remote team of 650+ across 40+ countries.
- Build AI-powered hospitality technology.
- Remote-first culture with parental leave and development.
Cloudbeds
Cloudbeds is a hospitality technology platform that powers hotels across 150 countries, processing billions in bookings annually. The company is a fully remote team of 650+ people across 40+ countries, known for its innovative and inclusive culture.