Manager, Customer Support
Remote regions
USBenefits
Unlimited PTO
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What You'll Own:
- Lead and grow your team through 1:1s, mentorship, and Quarterly Growth Alignments.
- Own OKRs and drive quality with ticket reviews, process documentation, and AI-assisted QA.
- Serve as an escalation point and partner with sales, product, and engineering.
What We Are Looking For:
- 3+ years leading a team that resolves technical issues, plus 2+ years as a direct people manager.
- Experience running escalations with senior client stakeholders.
- Curiosity to leverage AI and automation in support workflows.
Why This Role Matters:
- Support sits at the intersection of clients and critical language access.
- Strong process ensures proper execution in pivotal client situations.
- You'll represent support on strategic client calls and shape the customer experience.
Boostlingo
Boostlingo is a leading language technology platform powering interpretation and translation services for healthcare, legal, government, and enterprise clients worldwide. Named an Inc. Magazine Best Workplace for four consecutive years, we are a high-growth, mission-driven team with a fun, energetic culture and robust benefits.