Manager, Product Support
Remote regions
USBenefits
Unlimited PTO
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Team Leadership & Coaching:
- Lead, coach, and mentor Product Support Specialists with daily guidance and regular feedback.
- Track individual and team performance metrics and turn them into coaching opportunities.
Operational Support:
- Own the Salesforce Service Cloud queue: triage, prioritize, and resolve client requests, bug reports, and implementation support.
- Serve as escalation point, handle calls, and oversee hardware support from troubleshooting to installation validation.
Process & Innovation:
- Keep SOPs and support documentation current while fixing broken processes.
- Use AI tools and dashboards to speed up investigations and shape AI-powered support.
What You’ll Get:
- Competitive compensation, equity, and semiannual reviews.
- Comprehensive medical, dental, vision, and flexible PTO.
- Access to AI tools, training, and paid parental leave.
Inspiren
Inspiren offers a complete connected technology ecosystem for senior living, giving operators visibility and analytics to improve care. You'll join a growing global team united by a shared mission, with a new NYC office focused on collaboration.