Own the strategy and roadmap for product team tools and workflows, including Aha!, Confluence, and Pendo.
Build and manage the product analytics stack and enablement programs for PMs.
Define operational metrics, partner with engineering, and manage the APM team.
SaiSystems Health is a healthcare IT company focused on improving product delivery through operational excellence. They are a growing organization that values systems thinking, data-driven decision-making, and mentorship, fostering a culture of continuous improvement.
Lead a technical support team of senior engineers, ensuring resolution of complex Zscaler product issues.
Manage case and account-level escalations with stakeholders to address customer concerns.
Drive support process improvements and training programs that result in operational efficiency.
Zscaler accelerates digital transformation with its Zero Trust Exchange platform, protecting customers from cyberattacks and data loss by securely connecting users, devices, and applications. The company has a global, customer-focused culture and is building an AI-native enterprise to solve security challenges.
Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Lead support program strategy focused on process optimization, automation, and AI-driven deflection.
Own end-to-end supportability, bridging Customer Support, Product, and Engineering.
Drive support analytics and KPIs to improve CSAT, efficiency, and product readiness.
Horizon3.ai is a fast-growing, remote cybersecurity company whose NodeZero platform delivers autonomous pentests to find and fix attack vectors. The team of former U.S. Special Operations cyber operators and engineers values respect, collaboration, ownership, and results.
Own the vision, strategy, and roadmap for the regulatory product portfolio, driving products from discovery to launch and optimization.
Translate complex healthcare and regulatory needs into scalable SaaS solutions while partnering with Engineering, Client Success, Sales, and Analytics.
Champion AI-enabled product development by leveraging tools like Claude, ChatGPT, and Gemini to accelerate research, prototyping, and workflows.
Quest Analytics helps health plans and regulators navigate healthcare’s most complex challenges, including network adequacy, provider access, and regulatory compliance. For over 20 years, 90% of America’s health plans have used their tools, and they maintain an entrepreneurial culture that values employee contributions.
Provide operational and administrative support across the AI Factory sales team.
Track follow-ups, NDAs, deliverables, and CRM data to drive deal momentum.
Coordinate travel, site visits, and events for customers and partners.
Armada is a hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory. With nearly $500 million in funding and solutions deployed in over 60 countries, Armada is backed by leading investors including BlackRock and Microsoft.
Manage, coach, and develop Mercury's Executive Business Partners to ensure high-performing executive support.
Shape executive support operations and drive AI tool adoption to increase team leverage.
Partner with senior leaders to anticipate needs and build scalable systems for executive support.
Mercury is a fintech company that provides banking services through partner banks. It is a high-growth environment focused on innovation, diversity, and operational excellence.
Answer customer questions about the product across a wide range of topics.
Write and update knowledge base content, including troubleshooting guides and feature explainers.
Use Centralize daily, provide feedback, and help shape the roadmap while collaborating with engineering.
Centralize builds a relationship intelligence platform for enterprise revenue teams, replacing the CRM. We're a Series A startup with $18M+ funding, growing 5x year-over-year, backed by NEA and Salesforce Ventures.
Maintain accurate records in Salesforce and coordinate calendars, meetings, and follow-ups for Account Executives and Account Managers.
Prepare and issue quotes and order forms, support contract renewal, and follow up on inbound leads with Marketing.
Serve as first point of contact for prospects and customers, resolving routine questions and escalating when needed.
Revalize empowers manufacturing businesses with CPQ, PLM, and design solutions to better design, model, develop, and sell. Serving over 16,000 global customers, it is a portfolio company of TA Associates and Hg with an AI-forward, initiative-driven culture.
Own one or more vertically focused agents from problem definition through deployment and iteration with customers.
Define outcomes and metrics for your agents, including what good looks like and how to measure it.
Manage details like prompts, skills, escalation paths, and edge cases where trust is won or lost.
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. The company is large and fosters a culture built on trust, care, inclusion, and fun.
Own one AI agent end to end: discovery, first implementations, and roadmap.
Spend significant time on-site with credit union executives shaping products and driving go-lives.
Collaborate with AI PMs and commercial counterparts to decide where agents launch and scale.
Clutch is a vertical SaaS company building AI agents for credit unions, helping them become fintech lenders. It is a small, senior team backed by Andreessen Horowitz with a high-ownership, low-process, and AI-forward culture.
Own frontline customer support across chat, email, and video, resolving issues end-to-end.
Diagnose technical issues, escalating to Product Engineering only when needed, and identify patterns for process improvements.
Act as the connective tissue between Support, Sales, Product, and Customer Success, and help shape support scaling.
Fyxer is building an AI executive assistant that handles emails, scheduling, and follow-up, freeing client-facing roles to focus on customers. With a team of 32 people, they've grown from $1M to $30M ARR and are ranked 7th in Andreessen Horowitz's top AI apps.
Build and manage product operating rhythms, including planning cycles, product reviews, and recurring updates.
Own roadmap management, goal-setting, and performance tracking with measurable objectives.
Strengthen customer insights and develop product management capabilities through training and tooling.
The company is an engineering-led organization focused on developer tools and AI infrastructure. It is building a growing product organization and values practical systems, collaboration, and AI-driven workflows.
Manage a pod of 8+ Provider Growth Associates, coaching them to convert interested providers into active network members through metrics-driven 1:1s and hands-on training.
Lead organization-wide strategic projects like AI enablement and workflow redesigns, and build connection across a fully remote team.
Hold a high-performance bar, proactively identifying opportunities for improvement and driving implementation across the department.
Grow Therapy makes mental health care more effective and accessible through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Founded in 2020, we've hosted over 15 million sessions and are backed by $328M in funding from top investors like Sequoia Capital and TCV, with a culture that is ambitious, collaborative, and fully remote.
Serve as primary operational contact for clients, managing relationships and service delivery.
Monitor operational metrics, resolve escalations, and implement process improvements.
Use AI-enabled tools to enhance reporting, analysis, and workflow effectiveness.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through objective, skill-based reviews. It uses artificial intelligence to streamline the application process and promote fair hiring.
Own your pod end-to-end as product manager: discovery, strategy, roadmap, delivery, and business results.
Manage and coach two experienced Product Managers while aligning cross-pod strategy and resolving overlaps.
Lead AI transformation across product, design, and engineering, plus customer discovery and foundational platform work.
Digible is a digital marketing company for the multifamily industry, offering services and Fiona, a predictive analytics platform. It has been a Top Workplace in Colorado since 2021 and #8 in Best Places to Work Multifamily, with a collaborative, authentic culture.
Own the support queue as first responder across all inbound channels and ensure response and resolution times.
Resolve technical issues by reproducing, diagnosing, and fixing or escalating to engineering with clean write-ups.
Build self-serve resources like help center articles, FAQs, and automation to reduce support volume as the customer base grows.
Blee is an AI-first marketing content compliance platform trusted by PayPal, NerdWallet, and Brex. It is a YC-backed startup with offices in San Francisco and New York, valuing in-person collaboration and a culture of clarity, ownership, and shared responsibility.
Own real-time support queue monitoring, staffing coverage, and ticket flow to prevent backlogs.
Write and maintain SOPs and Confluence documentation for support processes and best practices.
Act as the go-to SME, coach the team, handle escalations, and jump on tickets when needed.
O.R. TRAX is a healthcare SaaS company that automates vendor management and surgical scheduling for hospitals and ambulatory surgery centers. The company is fast-growing and execution-driven, supporting hundreds of hospitals with zero-hardware deployment and enterprise-scale reliability.
Own the Customer Zero program end-to-end, setting roadmap and outcomes for running Celigo on Celigo.
Drive internal adoption of Celigo's AI-powered platform and feed product insights back into the roadmap.
Be the external face of Celigo's internal use, enabling Sales and Marketing with reference stories.
Celigo is a modern Integration and Automation Platform (iPaaS) that empowers companies to integrate, automate, and optimize processes with AI-driven technology. It is a high-growth, inclusive, remote-first company known for its collaborative culture and recognition as a Gartner Customers' Choice.
Map manual workflows across a business function and identify the highest-impact steps to automate.
Build and ship AI-powered automation with engineering, measuring success through signed-off cycle time metrics.
Own scope, rollout, and handoff of automated workloads, making kill calls when metrics don't move.
Engine is the AI-native platform for intelligent travel, providing the proprietary technology and supply behind modern business travel. It serves over 40,000 customers and nearly 2 million travelers, with a culture of ambition and innovation recognized as one of Built In's Best Places to Work.