Head of Customer Support
Benefits
Unlimited PTO
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Role:
- Lead Customer and Technical Support teams, owning strategy, headcount, and budget.
- Drive AI-enabled, human-centered support across a 25+ person organization.
You Bring:
- 12+ years scaling support orgs and leading leaders.
- Strategic ownership of KPIs, budget, and succession.
- Strong cross-functional collaboration and systems thinking.
We Offer:
- High-growth AI healthcare startup culture.
- Flexible PTO, medical/dental/vision, 401(k), equity.
- Empathy-driven team with extreme ownership.
Abridge
Abridge is an AI-powered healthcare platform that turns patient-clinician conversations into structured clinical notes in real-time. We are a growing team of MDs, AI scientists, engineers, and creatives empowering people to make care make more sense.