Lead the Customer and Technical Support teams, owning strategy, headcount, and budget for the support function.
Drive AI-enabled support to make operations more efficient while maintaining an exceptional human-centered experience.
Partner with Product and Engineering to build AI-powered support capabilities specific to healthcare.
Abridge is an AI-powered healthcare platform that turns patient-clinician conversations into structured clinical notes in real-time. We are a growing team of MDs, AI scientists, engineers, and creatives empowering people to make care make more sense.
Drive onboarding success for mid-market hotels, serving as a trusted advisor and strategic partner throughout implementation.
Guide customers through setup, training, adoption, and optimization of the Cloudbeds platform, balancing hospitality expertise with technical proficiency.
Collaborate with cross-functional partners to ensure seamless onboarding and long-term customer success.
Cloudbeds provides a unified hospitality platform that powers hotels across 150 countries, transforming operations and commercial strategy. The company is a fully remote team of over 650 members across 40+ countries, known for innovation and an inclusive culture.
Manage 30 customer cases daily across chat, email, and phone, resolving issues within service levels.
Investigate root causes across configurations, workflows, and integrations to provide effective solutions.
Use AI tools to improve case investigation, drafting, and triage while validating outputs.
The company provides a sophisticated, interconnected platform for hotel teams, bridging technology and hospitality. It maintains a remote-first, fast-moving culture that is inclusive, international, and collaborative.
Manage and grow a team of 3 to 7 technical support specialists through 1:1s, mentorship, and quarterly growth alignments.
Own OKRs and drive quality through ticket reviews, process documentation, and AI-assisted QA.
Serve as an escalation point and partner cross-functionally with sales, product, and engineering to advocate for clients.
Boostlingo is a leading language technology platform powering interpretation and translation services for healthcare, legal, government, and enterprise clients worldwide. Named an Inc. Magazine Best Workplace for four consecutive years, we are a high-growth, mission-driven team with a fun, energetic culture and robust benefits.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Own the support experience for the Myner app across chat, email, social media, and reviews, leading a small team of human and AI agents.
Design workflows that let AI and human support agents work together, with clear escalation paths so users always reach a person.
Turn support conversations into actionable insights for product, engineering, marketing, and survey teams to drive the product roadmap.
Myner is building the world's first global consumer omni-panel, turning data from what people buy and think into Agentic Flywheels that deliver breakout sales growth for brands. We're a small, remote-first team by design, focused on delivery over hours, with a founder-CEO who has already built and exited a unicorn in this industry.
Act as a trusted advisor for mid-market hotel customers, guiding them through onboarding, training, and platform adoption.
Leverage hospitality operations expertise to help customers optimize workflows and align technology with business goals.
Collaborate cross-functionally with Sales, Product, and Customer Success to ensure a seamless customer experience and drive long-term success.
Cloudbeds provides a unified platform that powers hotels across 150 countries, processing billions in bookings annually. With over 650 team members across 40+ countries, they foster a remote-first culture that values innovation, diversity, and collaboration.
Take ownership of an AI support agent, optimizing resolution rates, accuracy, and customer satisfaction.
Analyze performance data to identify root causes and test enhancements before implementation.
Collaborate cross-functionally to refine AI workflows, improve human handoffs, and expand AI capabilities.
The company leverages artificial intelligence to optimize customer support, ensuring seamless escalation to human agents when needed. It is a fully remote, globally distributed organization offering generous PTO, health coverage, and equity opportunities.
Act as a player-coach, directly supporting customers while guiding and developing the support team.
Monitor metrics, provide feedback, and drive team productivity through documentation and training.
Collaborate with Customer Success, Product, and other teams to improve the overall customer experience.
SevenRooms partners directly with hospitality operators around the world to deliver best-in-class customer support. As part of a global team, they foster a positive, collaborative, and high-performing environment.
Own regional marketing strategy and execution across APAC, prioritizing programs to support business goals and Sales priorities.
Lead local and regional events from planning through execution, including budgets, promotion, and measurement.
Regionalize global campaigns and develop market-specific programs that drive awareness and engage hospitality communities.
Cloudbeds provides a unified hospitality platform powering hotels across 150 countries and processing billions in bookings annually. With 650+ team members across 40+ countries, Cloudbeds is a remote-first, award-winning company known for its inclusive culture and innovative AI solutions.
Resolve general, billing, and basic technical questions across a live ticket queue using Intercom and FIN AI.
Own a slice of the support queue end to end and cut escalations through better documentation and judgment.
Improve triage standards and reduce load on specialist teams as support volume grows.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. It is a global, remote-first team supporting 700+ practices, with a culture of ownership, generosity, speed, and continuous learning.
Lead support program strategy focused on process optimization, automation, and AI-driven deflection.
Own end-to-end supportability, bridging Customer Support, Product, and Engineering.
Drive support analytics and KPIs to improve CSAT, efficiency, and product readiness.
Horizon3.ai is a fast-growing, remote cybersecurity company whose NodeZero platform delivers autonomous pentests to find and fix attack vectors. The team of former U.S. Special Operations cyber operators and engineers values respect, collaboration, ownership, and results.
Own end-to-end onboarding, integration, launch, and ongoing success management for B2B customers.
Manage customer relationships, collaborate with sales, and use AI to automate workflows and improve response times.
Build scalable CS processes, analyze performance data, and drive engagement and customer outcomes.
They provide a B2B loyalty and partner platform, helping businesses maximize value through AI-powered customer success workflows. The company is a growing international startup with an AI-first culture, seeking its first dedicated customer success hire.
Own the execution of the Global English quality program across all service lines and partner sites.
Hold partner QA teams accountable to performance scorecards and drive improvement plans.
Conduct calibration sessions and deliver actionable quality insights to cross-functional teams.
Airbnb is an online marketplace that connects travelers with unique stays and experiences offered by hosts in nearly every country. With over 5 million hosts and 2 billion guest arrivals, Airbnb fosters a culture of belonging, inclusion, and creative innovation.
Lead and scale customer support for AI-powered wellness and HealthTech products.
Own strategy, team development, and performance metrics across all support channels.
Drive retention and satisfaction by turning support data into actionable insights.
The company creates AI-powered wellness and HealthTech products delivered through a subscription model. It operates as a fast-growing remote-first organization with a multinational team.
Lead and unify post-sales operations across three brands: Peek Pro, Connect&GO, and ACME Ticketing.
Own the entire post-sales model including Onboarding, Customer Success, and Technical Support.
Define KPIs, leverage AI and automation, and drive retention, expansion, and revenue growth.
Peek is the operating system powering the experiences industry, from museums and attractions to tours and activities, with over $7B in bookings. The company is a remote-first global team of 'Peeksters' recognized by Forbes and Built In as a best place to work.
Own the CX operating cadence, program artifacts, and engineering cycle planning.
Route and triage inbound tickets, enforce SLAs, and report on queue health.
Deliver L1 support and administer the support platform with AI-powered workflows.
Nametag is building secure digital identity solutions to help people and organizations prove who they are online. It is a fast-growing, remote-first US-based security company with an AI-forward, ownership-driven culture.
Own relationships with a dedicated portfolio of premium users, delivering personalized support across email, live chat, and phone.
Use AI-powered tools and automation to streamline routine tasks and focus on meaningful customer relationships.
Act as the voice of the customer by sharing insights with internal teams and proactively driving customer retention.
The company builds social discovery platforms used by millions of people worldwide. It is a global, fully remote team with a fast-paced, performance-driven culture.
Lead AI-powered support and automation operations in Member Services.
Oversee AI agent performance, governance, and continuous improvement.
Partner with Product, Engineering, and Operations to scale solutions.
Partner company in healthcare is advancing Member Services through AI-powered support and automation. It values innovation, accountability, and remote flexibility, with a focus on measurable operational outcomes.
Australia
Unlimited PTO
26w maternity
9w paternity
Own and achieve sales quotas across APAC, managing the full sales cycle from prospecting to close.
Lead consultative sales conversations with hotel leaders, positioning integrated technology solutions.
Mentor newer sales colleagues and use AI-powered tools to streamline sales workflows.
The company is a hospitality technology provider that helps hotels modernize operations and enhance guest experiences. It fosters a remote-first, international culture that values autonomy, continuous learning, and measurable impact.