Mid Market Onboarding Coach

Key Responsibilities:

• Manage the end-to-end onboarding experience for mid-market properties, ensuring customers are confident and successful using the platform.
• Build strong relationships with property leadership and stakeholders to align onboarding objectives with business outcomes.
• Drive product adoption by identifying opportunities to expand platform usage and integrate best practices.

What We Look For:

• 4+ years of hospitality operations experience, preferably in leadership or senior operational roles.
• 2+ years of SaaS onboarding, implementation, or customer success experience.
• Strong technical aptitude and ability to leverage AI tools to focus on strategic customer interactions.

Why Join Cloudbeds:

• Work with a fully remote, global team that values innovation and inclusion.
• Enjoy benefits like fully paid parental leave, home office stipend, and professional development opportunities.
• Be part of a company that has been recognized as a top workplace and leader in hospitality technology.