AI Support Operations Specialist
Remote regions
GlobalBenefits
4w PTO
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Accountabilities:
- Take ownership of the AI support agent, identifying opportunities to improve resolution rates, answer accuracy, and escalation decisions.
- Collaborate with internal experts to maintain accurate knowledge and configure AI behavior within Intercom Fin.
Requirements:
- Hands-on experience with Intercom Fin, including configuring guidance, workflows, and procedures.
- Strong analytical and problem-solving skills, with a customer-centric approach and technical confidence.
Benefits:
- Fully remote work from anywhere in the world.
- Global health and travel coverage, plus generous PTO and equipment provided.
Confidential
The company leverages artificial intelligence to optimize customer support, ensuring seamless escalation to human agents when needed. It is a fully remote, globally distributed organization offering generous PTO, health coverage, and equity opportunities.