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Role Overview:
- Own premium user relationships and deliver personalized support across email, chat, and phone.
- Use AI tools to streamline routine tasks and focus on meaningful customer interactions.
Responsibilities:
- Manage complex cases and retention challenges with end-to-end ownership.
- Share customer insights with internal teams to improve products and experiences.
Requirements:
- At least 2 years in customer support, account management, or related.
- Strong written English; comfortable with evening shifts on a rotating schedule.
Confidential
The company builds social discovery platforms used by millions of people worldwide. It is a global, fully remote team with a fast-paced, performance-driven culture.